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Post in Customer Support
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Mariyapoz
NEWCOMER I Rouge
‎01-07-2018 06:57 AM
‎01-07-2018 06:57 AM

Frozen serum

Hi,

I ordered a Philosophy serum When Hope Is Not Enough and it came in completely frozen due to abnormal freezing temperatures outside, of course! Would that effect the chemical composition of the product in any way?

 

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DaneeBT
MOD Rouge
‎01-09-2018 12:25 PM
‎01-09-2018 12:25 PM

Re: Frozen serum

Hi @Mariyapoz,

 

I'm so sorry to hear about the serum you received! I'm going to send you a PM to help.

 

Always,

Danee

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  • ‎01-07-2018 06:57 AM
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