Free Sephora Collection Face Mask

[jessicabb]

Was anyone able to redeem the free Sephora Collection Face Mask in stores?  I saw that they have a promotion from July 27 to 29.

I went into a store and was told the store ran out of the masks... But it's only the first day of the promotion?  

Disappointing.  I feel like my local Sephora "supposedly" always runs out of promotions like this.

[LaurieBT]

Hi @jessicabb and @roses8,

I'm very sorry about this, and thank you for sharing your store feedback with us. These promotions are generally available while supplies last, and I apologize if this was not available during your visit.

I am happy to submit your store feedback so improvements can be made. Please send me a private message with the specific store location (please specify if this was a freestanding store or a Sephora inside JCPenney store), and the date of your visit if you would like for me to proceed. Thank you!

Best regards,

Laurie

[roses8]

I went in today, about an hour after they opened I was told the promo ran from the 27th-29th, but today is the 29th, then got told they were all gone on Friday. Don't they have a certain amount to give out each day?

[jessicabb]

I went in the afternoon on the 27th and they supposedly ran out already.  I would assume they'd give out a certain amount per day also.  That way, it's more fair.  Can't exactly advertise for 3 days and run out after half a day?