Fleet Optics

[Nataliia2025]

Dear Sephora,

It’s a pleasure to be your customer, but I kindly ask that you address the issues with your delivery company. My experience with them has been terrible.

Shopping online with you used to be a convenient process, but now it feels like a nightmare. Since October, I’ve faced ongoing issues with package deliveries, and it’s extremely frustrating. It seems that no one at Fleet Optics, or unfortunately Sephora, is addressing this problem.

Please see the detailed issues below. I hope for a prompt resolution.

• Package – It could not be delivered on time because your driver was unable to locate the building on the map.
• Package – This package was stolen as it was left at my door when I wasn’t home.
• Package – The delivery has been delayed by another week with no explanation or feedback provided.
• Package – This package was left at the entrance of the building, even though I specifically requested delivery to the mailbox. I spoke with your customer service, and they assured me it would be delivered as requested, but that did not happen.

I appreciate that you refunded my payment for order #, but this is not a solution. I placed a new order, and once again, it never arrived! It feels like I’m stuck in a frustrating cycle.

Please prioritize your customers' experience and ensure reliable delivery. I genuinely value Sephora, but this ongoing issue is deeply disappointing. I hope you can resolve this matter promptly.

Looking forward to your response.

[LaurieBT]

@Nataliia2025, I'm so sorry for these order experiences. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. 

Please note, the order numbers were removed from your post for security purposes. Thank you! 

[Nataliia2025]

I can’t reply you . Please email me 

[LaurieBT]

@Nataliia2025, to adjust your private message preferences, please navigate to the Community on a desktop browser or mobile browser (not the app). Please look for the gear/settings icon. 

[Nataliia2025]

I fixed it. Please try again