Exchanging Scent certificate perfume

[atronkz]

I just got redeemed a perfume from my scent sampler certificate however, the girl who was helping me rushed me so much & was kind of super rude so I just picked whatever due cause I felt like such a bother but I regret now. 

is there a way to exchange it?? 

[LaurieBT]

Hi @atronkz,

I'm sorry to hear about this and I'll send you a message shortly.

Warm regards,

Laurie

[Jess031412]

Hello so I am having a similar issue. I had redeem my scent certificate today. The girl was just letting me smell all the different scents and I felt overwhelmed and just choose one. I used it in the car and hated it. I went back in immediately and asked to please exchange and she said I couldn't. I really hate to waste this whole bottle I just felt overwhelmed. There was no coffee or anything to smell in-between all the scents. Is there anything I can do please?

[DaneeBT]

Hi @Jess031412

I'm sorry to hear that! Regretfully, fragrances redeemed from the vouchers would not be eligible for exchange. If you have additional questions or concerns, I may suggest reaching out to the store once more.

Always,

Danee