Exchange over 60 Days

[Zalby]

Hello,

Currently I am living in Japan so I am unable to go to the store and exchange my item. I bought foundation back in June 2018 and had my family visit me here to deliver it. To my dismay, it was 3 shades too light. 

I will be visiting Canada in two days. Is it still possible to get them exchanged?

Thank you.

[kevinbt]

Hello @Zalby, that's a really good question! As the invoice will be in Japanese Yen, I don't believe the store is set up to process that kind of refund.  I believe the items have to be sent back via mail, but I would reach out to your local store directly and seeing if it is something they can do! 

Cheers! 

Kevin