Exchange an item

[MarleeLaratte]

Hello,

i ordered the Atelier Cologne set perfume palette (10 x 2 ML) and when i opened my packaged i noticed thate some of the perfumes seemed to have been used as 2 bottles had less liquid in them than the others. I wanted to exchange the items but I can’t go in store because the stores don’t carry that item.

[DaneeBT]

HI @MarleeLaratte,

Sorry to hear that! I'm going to send you a PM.

Always,

Danee

[MarleeLaratte]

Thank you for the PM. You can send the exchange to the shipping address on the order! And I will be sending back the damaged product.

thanks!

[LaurieBT]

Hi @MarleeLaratte,

Please respond directly to Danee's message by clicking the envelope/message icon near the top of your Community screen. Or if you're using the app, please click the bell/notification icon near the top of the Community screen. Thank you!

Best,

Laurie