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Post in Customer Support
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Empty Package/Sturm Kits

Has anyone received empty product packaging? Ordered the Sturm Glow Kit and it came opened, with product seals broken. Customer Service kindly reshipped and received empty product box (pictured). Customer service could only provide store credit, as they had already reshipped once. It’s so bizarre. Has this happened to anyone else with online orders?

8BF8FFAA-6996-4912-B71B-30BFC3AB1C0F.jpeg

Re: Empty Package/Sturm Kits

Empty package happened to me today as well. 🙃

Re: Empty Package/Sturm Kits

Yes this just happened to me too! So disappointed!

Re: Empty Package/Sturm Kits

Hi @SaraAshlee

 

Sorry to hear that! I will send you a PM.


Regards,

Danee

Re: Empty Package/Sturm Kits

Hi @EllieGW,

 

I'm so sorry to see this! I'll send you a message shortly.

 

Best regards,

Laurie

4 Replies
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