Don’t call customer service, they don’t care

[lisabrrrr]

why have a call centre that doesn’t answer your call??

i have been on hold for over 10mins being told ‘estimated wait time is less than one minute”

this is my second call after my previous customer service rep hung up in the middle of my call. WOW

[LaurieBT]

@lisabrrrr, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!