Didn’t receive free samples

[Jappanbeling12]

Hi Customer service @sephora  

I have not received any simples with the order that got delivered today. It has happened in the past as well and it happened again today. I was so excited to try new samples because there are few things which I wanted to try before buying a full size item but it’s sad that I didn’t receive any samples with this order either.

Thank you

[glowupjess]

I placed an order on July 3 and also didn't receive my samples. This is the first time this has happened to me. 

[DaneeBT]

@glowupjess oh no! I'll send you a PM. 

[LaurieBT]

Hi @Jappanbeling12,

My apologies! I’ll send you a message shortly.
 

Best regards,
Laurie

[Fammmie]

Hi, I also redeemed an item with my 100 points and didn’t receive it with my last order 

[keelybt]

@Fammmie I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service