Customer service

[Katekityeah]

Subject: Unacceptable Service: Empty Box Received, No Refund or Reshipment from Sephora

Dear Sephora Community,

I am writing with extreme frustration and disappointment regarding the appalling service I have received from Sephora. My recent order arrived in a sorry state – an empty box with the items I paid for nowhere to be found.

Despite my immediate complaint and request for either a refund or reshipment, Sephora's customer service has callously refused to address the issue. This disregard for customer satisfaction is utterly unacceptable.

As a loyal patron, I am outraged by this blatant disregard for customer care. It is beyond comprehension that a company of Sephora's caliber would allow such incompetence and negligence in handling orders.

I demand an immediate resolution to this egregious situation. Sephora must rectify this error by either refunding my order or promptly reshipping the missing items. Anything less is an insult to me, the customer who trusted in Sephora's service.

Your swift action in resolving this matter is imperative. I expect nothing short of a satisfactory response and a resolution to this appalling service failure.

I await your prompt and appropriate response.

Disappointed but demanding action,

[bluuuueestar]

Similar thing is currently happening with me! My package was missing one item - and it was the most expensive one! It’s outright mind boggling that Sephora is taking our hard earned money this way. I’ve called calling CS too and they say they can’t override the system, which is completely BS to me. This is unethical and borderline illegal; basically just stealing from us! 

They also said if you dispute the charge, they’ll ban you from ordering again, which completely unfair and unjust. 

I understand protecting yourself from fraud, but these situations should be reviewed case by case - this is not a one size fits all scenario. You’re penalizing some of your most loyal members. 

I’m truly truly disappointed after being over a decade in as a Rouge member. 

[keelybt]

@bluuuueestar I'm sorry to hear that! I will send you a PM. 

[DaneeBT]

Hi @Katekityeah I'm so sorry to hear about this! I'll send you a PM.

[MayThuTun]

Here is my order no: 
I received an email from BIC team, but I have no option to respond to that email. Could you guide me how I should respond to that email?

[DaneeBT]

@MayThuTun I will send you a private message. To reply, please click on the bell/envelope icon in the top right corner of BIC, select the message, then reply!