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Post in Customer Support

Didn’t Get A Receipt

I went to the Bridgwater Mall Sephora in New Jersey, I chose a cologne and asked an employee to please get it for me and she did. I didn’t realize that she had chosen the EDT version instead of EDP like I had wanted. I was in a rush to leave so she checked me out in the perfume area anasked for my number 3 times which I gave to her because the payment things were not working since she had man handled my card. After checking out she mumbled the receipt had been sent to my email, I ask again to clarify and she reassured that it had even though I wanted a printed one. I only gave her my phone number and wasn’t sure if it was the correct email but I’m almost positive it was. This wouldn’t be an issue if this was the correct one I had asked for and if it wasn’t a gift. I need the receipt and would appreciate it if I was some how given it. I made this purchase yesterday (July 11th 2024). 

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Re: Didn’t Get A Receipt

Hi @sophiamadrid I'm so sorry to hear you didn't receive your receipt! As the purchase was made in store, we recommend contacting the Sephora store directly for further assistance. Thank you. 

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