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198,849 Posts
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BEWARE SKIN INFECTION MAKEUP APP
Day 22. Face infection after makeup application @ Sherway Gardens
Etobicoke ON Canada. DR confirmed. Filed complaint with public health. A
rep went out to check it out. Major thing she noticed was no ...
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Re: BEWARE SKIN INFECTION MAKEUP APP
@LuisaG79 I'm sorry to hear about this experience! Once your claims
packet has been received, it will be reviewed by our claims department
and you can expect to hear back within the time frame stated on the
claims packet.
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Re: BEWARE SKIN INFECTION MAKEUP APP
Hi I spoke to others and they told me that if they have known I was
going to Sephora Sherway, they would have told me not to Toronto health
went in and concluded no where to wash hands. Occupied restr...
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Didn’t Receive Order Confirmation Email
Hello, Today (5/24) I placed an order and didn’t get an order
confirmation email. It’s very strange because I usually always get it
and the odd time I didn’t get it eventually, it had arrived late but...
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Re: Didn’t Receive Order Confirmation Email
5/30 Update: My Sephora order finally arrived today.
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Re: Didn’t Receive Order Confirmation Email
5/25 Update: I got a shipment confirmation email at 10:58pm. Still very
confused as to why I never received the order confirmation email.
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Re: Didn’t Receive Order Confirmation Email
5/26 Yesterday (5/25) my order finally shipped except it shipped via
Canada Post and they are having a labor disruption now because they are
refusing to work overtime and my Sephora package currently ...
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Re: Didn’t Receive Order Confirmation Email
5/28 & 5/29 Update: Still waiting for the order to arrive.
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Re: Didn’t Receive Order Confirmation Email
Another update: now it finally says Item Processed by Canada Post in the
tracking information.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover I'm sorry to hear that! Occasionally there may be a delay
in receiving the order confirmation email. This should not affect the
status of your order and I apologize for any inconvenience it may cause.
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Re: Didn’t Receive Order Confirmation Email
Yeah. My order hasn’t shipped yet either and it usually ships on
Sundays.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover Check your Sephora order history online and see if this
order’s listed there. Here’s where to do that at Sephora’s website (I
very rarely use the app so I can’t help you there): Green h...
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Re: Didn’t Receive Order Confirmation Email
Currently it’s 11:27pm and I still haven’t gotten the order confirmation
email
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Re: Didn’t Receive Order Confirmation Email
Thanks so much for that information. It shows up in my order history as
‘In Progress’. Do you think that there was a high volume of orders today
possibly?
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I want my points back.
Sephora, I earned the points and I want them back. Tough year losing my
dad and was going to get myself a birthday treat but points are gone.
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Survey for $250 gift card
How many times can you enter to win the $250 gift card? Once per day?
What?
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Re: Survey for $250 gift card
Can someone please guide as to what to click on to fill out the survey
for the $250.00 drawing? The site can be a little overwhelming and there
are no specific instructions on my receipt. Thank You! 😊
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Re: Survey for $250 gift card
Can someone please guide me how to enter to win $50 sephora gift card ?
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Re: Survey for $250 gift card
Hi @oliveismydog, When you make a purchase in store, the receipt has a
link to asurvey. You can complete the survey and enter a weekly drawing
for a Sephora gift card by scanning the QR code on the re...
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Re: Survey for $250 gift card
Hello!I was given a piece of paper today to enter to win the $250 gift
card. However, it’s not working. The link I was given is:
http://survey.medallia.com/sephora/usa
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Re: Survey for $250 gift card
Hi @FunBun904, My apologies! The correct link is:
https://survey.medallia.com/sephorasws?unit=111 Best regards, Laurie
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Re: Survey for $250 gift card
Hello where can I check the results of the survey, if I won or not?
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Missing text coupon
I signed up for text messages to get the 10% off coupon. I got several
texts saying I successfully signed up, but no coupon yet. How long does
it take? I'd like to place an order.
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Missing Text Coupon
I signed up for text messages from Sephora and never received the 10%
coupon code. If someone can please help me.
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Re: Missing Text Coupon
Hi @barbiestina, I’m happy to check on this and I’ll send you a message
shortly. Best, Laurie
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Re: Missing Text Coupon
I have the same problem. I signed for texts but haven't received a
coupon.
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Career Support
Hi! over the past few months i’ve applied to Sephora and every time I
get an email back saying that they won’t be moving on with my
application because “I don’t meet the minimum age of 18” even though...
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Offers
I am trying to get some of the offers and it keeps saying I need to be
signed up to VIB,OR ROUGE WHAT IS THAT?344
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Lost/stolen package
I’m so devastated and lost, worked and saved my hard earned money to buy
some fragrances from Sephora and support Sephora as a company I’ve been
going to for almost two decades . I spent $600 online ,...
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Sephora returns sold on Facebook
There's a lady selling returns from Sephora in Facebook marketplace
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Re: Sephora returns sold on Facebook
Hi @333Angel333, thank you for reaching out to us. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)...
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Unused Gift Card Showing 0 Balance
My friends got me a gift card for which I checked the balance on January
19 and it showed $75. I finally decided to use it today and it’s showing
a $0 balance and customer service has not been able to...
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Re: Unused Gift Card Showing 0 Balance
Same thing happened to me. $225 worth of gifts cards and Sephora was NO
help. These were for my daughters and they were Christmas gifts from
their Uncle. He even included the receipt and they still won't honor it.
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Re: Unused Gift Card Showing 0 Balance
Same thing happened to me $75 gone. Customer service was rude and would
not help in any way. I've been a loyola customer for many years but now
I am planning to shop Ulta, if they won't make it right.
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