Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Re: Need to Delete Review
Hi! Can you help me delete my review for the benefit badgal bang
mascara? I wanted to edit it. Thanks!
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Re: Need to Delete Review
Hi @laurentreinen, This has been removed, and it will come down from the
site within 48 hours. Thank you! Best, Laurie
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change
Hello, My birthday is november 2 but it says march 8th. Can you change
it for me?
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Customer support
Hi! I ordered online for my favourite Nars lipstick and Dior foundation.
The online customer support via chat was mind blowing and I was really
happy with fast shipping services. But I needed to chang...
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Re: Customer support
Hi @Linamony I'm so sorry about this! You can exchange or return the
lipstick at your local Sephora store. Or if you prefer, you can send the
item back to us in the mail and repurchase the correct sha...
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Missing samples in several online orders
In the past several of my online orders, my free samples have been
completely missing. This is super disappointing as I often wait until
there are samples I like to place a huge order and choose Sepho...
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Re: Missing samples in several online orders
SAME!!!!Missing sample is a new norm when you shop at Sephora, so what i
would do is to reach out to the customer service and get points instead.
But recently when I reached out to the live chat custo...
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Re: Missing samples in several online orders
I'm having the same experience. Even despite having Rouge status with
Sephora, most of my orders (including both of my orders that arrived
today) do not contain any samples. If I am lucky, I will rece...
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Re: Missing samples in several online orders
I have not had the last 12 samples I ordered, that’s 6 orders in a row
with zero samples. I’ve started contacting customer service about it but
they just give you 50pts for every missing sample. It’s ...
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Missing items
Who do I contact about several missing items in my shipment?
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Missing package marked as delivered
Sephora emailed me that my package was delivered with a picture of what
happens to look like a random garage however there is no package. I have
never had a problem receiving my packages before so I a...
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25off first purchase
a few days ago i got my sephora credit card that i had signed up for to
receive 25% off… it’s saying my order or profile doesn’t qualify to use
me 25% off
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Shipping delays!
So the past 2 orders I've been getting notifications for delivery dates
to expect my package for delivery. Date will go by and ill get another
notification saying there has been a delay. Mind you the ...
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Re: Security code doesn’t save
@rybrown Sorry to hear that! If you're not able to save it on both a
desktop and the mobile app, please try clearing your cookies/cache and
deleting the app and reinstalling it to see if this resolves...
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Survey
Hello, I was trying to do a survey for an employee who help me today,
unfortunately my QR code is not working and I really would like to give
her an excellent survey she help me so much, was very atte...
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Re: Survey
@cladia8 I'll send you a PM to assist!
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Re: Survey
@cladia8 @There is a website by the QR code you can type in and it works
that way as well.
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Amex gift card not processing
Hello,When trying to pay for an order this message keeps popping up
"Unable to place your order. Please verify that your card information
and billing address are correct. If applicable, we have revers...
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