Customer support

[MaddyCoryell]

I recently made a purchase of a lip kit from Sephora on the 28th and both the courrier and Sephora say that is had been delivered today. At 10:11 today I get an email saying it has been delivered and I can't access my tracking anymore. Is this unusual? 

[LaurieBT]

@MaddyCoryell, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!