Customer service. Broken product! Help

[dashamariexo]

Hi, I went to Sephora today and bought a makeup forever foundation. I flew there because where I live we don’t have a Sephora. It’s a 30 minute flight and when I got home I opened the foundation packaging and there was makeup everywhere. I opened the lid to the foundation and the glass is broken. I bought it today. The packaging was not messed up or anything. Am I able to get it replaced?

[DaneeBT]

Hi @dashamariexo Sorry to hear that! Regretfully, we, www.sephora.com, are unable to process returns or exchanges for items that were purchased in store. Please contact the Sephora store directly for further assistance. Thanks!