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198,752 Posts
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missing samples
My last 2 orders have been missing samples again. I totally understand
they’re free samples and are probably based on availability but it’s a
bit upsetting when my orders are $2-300 every time.
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Re: missing samples
Same thing just happened today. That’s fine, I’ll just order the
products I wanted to sample directly from the company’s website instead
of Sephora
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Re: missing samples
@smokiehanky, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: missing samples
Just received my order and my 2 free samples were missing as well 😞It's
a bit upsetting since the order value was above $400, and these were the
samples I really wanted to try before buying a full-size product
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Re: missing samples
@mary35353535 sorry to to hear that. It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private ...
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Re: missing samples
Hi! Thanks for replying - odd, as my settings are on for DMs. I'll send
you my order ID rn, thanks for helping!
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Re: missing samples
I just received my package today and my samples were missing too. I know
it’s not much but I was really looking forward to them and I’m
disappointed ☹️
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Re: missing samples
This also happens to me. I purposely bought more products so I could get
a set of samples but I was so disappointed with what I got since there
were some items that were missing even though they were listed in the
description.
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Re: missing samples
Several of my samples were missing, 1 was substituted and the one that
was actually one I wanted was empty 😞
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Re: missing samples
Same! Just received my order today to find out that none of my samples
were included ☹️ Kinda gets annoying time after time
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Re: missing samples
I don't order very often but when I do, I take forever to pick my free
samples. I carefully examine each option and research the available
products to see which one I might like the best. I'm so excit...
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Re: missing samples
My order came in today, with out any samples at all. Sometimes they
replace the ones I requested with different ones. I've had several
incidents were I did not get any samples at all. Once a customer ...
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Re: missing samples
I just had this problem for the first time: My package arrived this
afternoon, and my main items were there, but the samples were missing. I
understand that the samples we receive are dependent upon a...
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Re: missing samples
Hi @espagne, I'm sorry about this! I'll send you a message shortly. Best
regards, Laurie
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Re: missing samples
I just got my 2nd order today, and didn’t get any of the requested
samples. This year alone I spent over 1k. I really wanted to try out
those products. It was bad enough that you had to choose between the
discount promo and other sample promos
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Re: missing samples
It definitely feels like bait and switch. It’s hard to believe that such
a well established company has no control over their inventory system.
It’s happened several times to me as well. It appears th...
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Re: missing samples
The same thing happened to me. I got my package last night. I
specifically ordered because of the samples and none of them came in lol
super annoying
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Re: missing samples
I have also had issues with missing samples recently! This is a big part
of why I order online vs go direct to the brand store. I ordered
products from The Ordinary via Sephora online so that I could ...
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Re: missing samples
Yep, my last two were missing them as well. And I understand they might
not have any of the samples that I request, and that's fine....but with
how many samples they have to give out in their stores, ...
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Re: missing samples
same, I rarely receive the Same samples (sometimes missing samples too)
that I spent time researching and choosing.So tiresome - Sephora needs
to fix this. As a Loong time customer from the store's ve...
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Re: missing samples
thx for response, yes, I rec'd samples This time. they were makeup, I
had wanted (as always) cleanser and moisturizer for travel. The time
before that, I received one sample (not 2) and it was makeup....
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Re: missing samples
@lulunewyork Please reply directly to my PM so I can further assist! To
reply, please click on the bell/envelope icon in the top right corner of
BIC, select the message, then reply. Thank you!
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Re: missing samples
oh! also-- I like (and choose) sample scents sometimes here....I often
turn around and buy the full size from Sephora. (fyi, I'd never choose
my foundation through a sample though....too tiny and inaccurate)
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Re: missing samples
I have been having the same issue! My last 3 orders have not had my
samples and zero substitutions. Very disappointed, I was especially
excited for the samples I was supposed to be getting with my last order.
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Re: missing samples
Agree. I chose certain items because they were clean/vegan. Why have us
chose if they are going to send different things or nothing at all? I
just got 2 samples for brands I’d never use.
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Re: missing samples
Hi @julieanne7, Samples can be substituted depending on availability
when the order is fulfilled. I'm sorry for the disappointment this may
cause! Best regards, Laurie
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