Change order from shipping to pick up at store

[Valgooo]

Hi, I have an order in transit now but today I have lost one parcel at the same address. I’m in fear that my Sephora one will be lost as well since I need to go to office on workday. Is there any chance to change the order to “pick up at store” and call the shipment back?

[LaurieBT]

@Valgooo, I regret that we're unable to make any modifications to an order once it's been placed, and we are unable to change the current order into a pick up order. If you experience issues with receiving your package I'll be happy to look into it further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!