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Post in Customer Support
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Cannot see any of my reviews????

Hi, I cannot see any of my reviews. I spend a lot of time to try products and share my honest experiences. I am not sure why I can’t see any of my reviews. I kept thinking it was a glitch but I keep looking and I don’t see anything. Some of them I have done weeks ago and I have looked all the way back. Why would this be occurring? 

1 Reply

Re: Cannot see any of my reviews????

@Glamamama1 The removal of the Ratings & Reviews summary page on your Community profile is something that we are aware of and is the unintended result of some Ratings & Reviews and Questions & Answers improvements Sephora has been making behind the scenes. We are working on a better user experience for accessing and viewing reviews you’ve written from your profile page. All your approved reviews are still accessible from product pages on Sephora.com. We apologize for the inconvenience of no longer having a summary page, and we hope to be able to bring it back soon.  

Re: Cannot see any of my reviews????

Ma’am, I think you misunderstood. What I was saying was when I look at the particular product that I know I left a review on I can’t see it. It’s like it doesn’t exist. I see other peoples reviews but I don’t see mine. I scroll through every single review, and my reviews are not visible. I finally saw one the other day after I messaged you here, so maybe there was a problem with my profile that you corrected? 

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