Candles arrived destroyed - customer service won't issue refund or replacement

[djlauriqua]

I received 5 candles today purchased with a promotion. They arrived completely melted and destroyed. I've had many issues with candles from Sephora in the past (arriving shattered, melted, etc), and because I've returned past shattered candles, they won't issue me a refund until I physically return the candles. I've spent thousands of dollars at sephora, but I'll be taking my business elsewhere in the future. (And my fault for continuing to buy candles from sephora! hah)

[LaurieBT]

Hi @djlauriqua,

I'm so sorry for the disappointment this may cause, and thank you for sharing this feedback with us! I'll share your feedback with our shipping teams. Items can be returned by mail or in-store for a refund within 30 days of purchase, or within 31-60 days for store credit. To generate the free return shipping label, please visit: https://returns.narvar.com/sephora/returns?locale=en_US 

Warm regards,

Laurie