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Post in Customer Support
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Cancelled order using paypal

I used paypal for the payment, and I thought the transaction went smoothly but it turns out it didnโ€™t. The day after the order I checked Sephoraโ€™s website and found that you CANCELLED my order, but there is still a pending payment authorization on my PayPal account. medium.png

One of your customer service told me that Sephora has indeed cancelled the order and now itโ€™s up to PayPal BUT PayPal is telling me to contact Sephora because youโ€™re the only one who can cancel the order for them to process the refund. Itโ€™s super confusing.


I donโ€™t want to wait for 30 days of Paypalโ€™s cycle to get my money back, thatโ€™s really annoying since Iโ€™m not the one who single handedly cancel the order.

 

3 Replies

Re: Cancelled order using paypal

We same issue ๐Ÿ˜ช 

Re: Cancelled order using paypal

Hi @mylz1029 Sorry to hear about this. I'll send you a PM.

Re: Cancelled order using paypal

@Jayjay02 I will send you a PM to help. 

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