Can’t take in store experience survey

[vnini]

Had a very disappointing time at a certain store so wanted to leave a review. I was constantly being watched but zero ppl greeted or acknowledged me. I even made eye contact on multiple occasions. It was the strangest experience ever. I had a lipstick in my hand and my tiny crossbody purse. Sorry to have offended them or make the associates think I was stealing. I didn’t think I did anything to warrant their reactions. Very disappointed in the lack of guest interaction and intimidation tactics. Will stick to shopping online. Why does the barcode not work to take a survey? I feel like customer service has been going downhill since that has stopped workin. 

[LaurieBT]

Hi @vnini,

I'm so sorry to hear of your experience and thank you for reaching out to us about this. If the printer was running out of ink, the QR code on the receipt may not work. However, we're happy to ensure your feedback is shared with the store team. I'll send you a message shortly to further assist.  

Best regards,

Laurie