Account Help
Hi, I am trying to reach an underwriter. I've been applying for the
Sephora card for five years and I still haven't been approved. I am a
rouge customer. I would love to carry a Sephora credit card bu...
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Re: Account Help
Hi @DebbieEspana, My apologies, Comenity would be the correct team to
assist with inquiries about credit card approval. It looks like there's
a chat feature on the Comenity site here: https://d.comeni...
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Reviews
Hi, I have been trying to find all of my previously reviewed products
and I can’t find the link for them in my profile. Could you please let
me know how to access them? Thank you!
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Re: Reviews
Hi @faeriegirl, I'm sorry for the trouble and thank you for reaching
out! At this time, you can view your reviews on the individual product
pages. The removal of the Ratings & Reviews summary page on ...
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Re: Reviews
Hi Laurie, it’s been a while since we lost our community review page.
Sephora is inconsistent with publishing and our review gets lost and I
can’t find it
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10% discount text is not working
I signed up for the text so I could get 10% off and not only did I not
get the code the whole app shut down. What can I do and how do I get the
promo
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Re: 10% discount text is not working
When is my order going to be delivered? It says deliver by Friday 4/26
on the app. I checked it Friday it didn't come, the tracking updated to
Saturday to be delivered nothing came. And it has not bee...
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Denied refund for a product tried once!
I purchased a product, a lip stick worth $53, I didn’t end up liking the
shade so I returned it after I ordered another shade, same lip stick and
decided to keep the new one. I got an email saying the...
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Missing samples
Got my order today but the samples I requested were missing. Why is that
? So disappointed because I really wanted to try those samples
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Lengthy delay in fulfilling order
Hello,I would like an update on an order I placed Apr 26. The last
update showed an arrival of May 6th. The carrier advised they have not
received the package in their warehouse . Please advise if thi...
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Order canceled, why?
I made an order a few days ago and just found out that it was cancelled,
when the stuff is not out of stock.Why is this happenning? and why
haven't I received any notification about the cancellation?i...
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Re: Order canceled, why?
Update:I received a PM from customer service asking for my order number.
I replied with the number.The next PM I received says that sephora needs
to verify my information. I take this as the reason wh...
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Birthday gifts
Hi guys, so basically i am new to this birthday gifts thing and my
birthdays on 10th may. I already added what i wanted from the choices
and when will sephora send me the gift? Or is there anything i should
do?
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Re: Birthday gifts
@elenee777 at checkout, you'll be able to add your birthday gift to a
merchandise order of $25 or more! If the gift is successfully added, it
will be included in your order!
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Re: Birthday gifts
@elenee777 If buying online you have to purchase $25 or over to add the
bday gift and have it sent to you. You could also go to your local store
and pick it up with no purchase.
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$100 Rouge reward?
Can you still get the $100 Rogue reward? How do you get it? I never see
it in the bazaar.
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Re: $100 Rouge reward?
@Honneyybee We release new $100 Rouge Rewards every Tuesday and Thursday
around 9am PST in our rewards section: https://sephora.com/rewards
Please note they are limited and available while supplies last!
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My account
Why can’t I make any purchases been trying for 2 days now it won’t
even allow me to open my cart
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Re: My account
Hi @Britbratrose, I'm sorry about this! Can you please try placing your
order on both the browser and the app? On the browser, please clear your
cookies/cache or switch to a different browser. On your...
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Re: My account
Hey I tried everything it was working the other day but then it started
acting up again doing the same exact thing
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Re: My account
@Britbratrose Sorry to hear that! I'm sending you a PM.
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Evaluator Program 2024
Hello! I was wondering if there is an evaluator program that is active
and wondering how I can sign up? Thank you!
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Re: Evaluator Program 2024
Hi @Alyssareneeme, Thank you for reaching out! My apologies, we do not
currently have an evaluator program. For more details about our Sephora
Affiliates program please visit:
https://www.sephora.com/beauty/affiliates Best regards,Laurie
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Scentsets GWP - incorrect perfumes
Hello,I received my scentsets mothers day GWP today and almost ALL of
the perfumes are different than the ones advertised. I did not receive
Tom Ford Cafe Rose which I was most interested in, or any t...
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