Black Friday preview blurry??

[srimanic]

My black Friday preview in the app is all blurred out so I really can't see anything....what's the deal Sephora? I'm in Canada for reference and I know other Canadians are also having this issue, but not all. 

[ShutUpMegs]

I am having the same problem Penelope! So sad!!! 💔💔💔

[WinnieA]

Same here! The black Friday preview is just a blur.

[DaneeBT]

Hi @WnnieA, I'm really sorry to hear that! I will report this to the appropriate department so they're aware of the issue. I may suggest making sure your app is fully up-to-date to make sure it is functioning properly. Additionally, you may visit this link to view some of our Black Friday deals:

https://community.sephora.com/t5/Savvy-Shoppers/Sneak-Peek-Black-Friday-Sephora-Deals-2019/td-p/5057...

Thank you!

Always,

Danee

[yaso]

I am having the same issue! Has anyone gotten back to you about how to fix it?

[PenelopeBT]

Hi @srimanic,

I'm so sorry to hear this. I will send you a private message to provide further assistance. 

Best,

Penelope

[yaso]

I'm having the same issue too Penelope. Could you help me out?

[canadaj]

same issue to.pks help thank you

[DaneeBT]

@canadaj @ShutUpMegs I'm sorry you're not able to see the Black Friday Preview clearly! I've reported this to the appropriate department so they're aware of the issue. Can you please also let me know what type of device you are on? Thank you!

[ShutUpMegs]

I am on an Android.

[DaneeBT]

@ShutUpMegs Thank you. I'll share this with the appropriate department!

[PenelopeBT]

Hi @yaso,

I will send you a private message to provide further assistance.

Best,

Penelope