Beauty Insider Appreciation Event 2018

[SephoraBIC]

We are updating the Beauty Insider program with exciting changes to benefits, which you can learn more about here: https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Program-Updates-FAQS/td-p/4114842

In celebration of our Beauty Insider members, we are offering exclusive access to this year’s Beauty Insider Appreciation Event. Here's the breakdown:

Rouge, you shop the event early beginning Fri 8/24. This means you get 20% off on the hottest beauty products before anyone else. You can continue to shop the entire event through Monday 9/3.

VIB and Insiders get to shop, too! Starting Thursday 8/30, VIB will receive 15% off and Insiders will receive 10% off your purchase.

You can use your discount one time online or as many times as you want in-store. Check your email to get your code!

Want more details? Check out our FAQs:

What is the Beauty Insider Appreciation Event?

This is a special event to celebrate our Beauty Insiders and the recent changes to the Beauty Insider program. This promo is a great excuse to splurge, restock favorites, and start stocking up on fall newness.

What’s the offer?

Rouge gets 20% off, VIB gets 15% off and Insiders save 10%. Plus, Rouge (we see you!) gets to shop early before VIB and Insider.

What if I like to order online?

That’s cool. You can redeem the offer on both US and CA sites. Please note that online orders are one time use however you are welcome to shop as frequently as you’d like in-store.

Can I redeem the offer more than once?

Online you may redeem the offer one time but if you forget something the first time around, don’t even stress. The offer can be used as many times as you want in-store.

What’s my code to shop?

You can shop one time online with your code below based on your tier:

Rouge: YESROUGE

VIB: YESVIB

Insider: YESINSIDER

You can also bring your barcode into store to use as many times as you want. Check your email to get your store barcode!

Dates, please?

Rouge: Fri 8/24 - Mon 9/3

VIB and Insider: Thurs 8/30 – Mon 9/3

Wait, why are the dates split?

As a benefit of our top tier of membership, Rouge gets to shop the event early.

Is this offer available in Canada?

Yes! Some Canada stores may be closed on Mon 9/3 for Labor Day so be sure to call your store for holiday hours and closures.

What about Sephora inside JCPenney?

The offer is valid in Sephora inside JCPenney stores however, the offer is not valid on jcp.com.

Are there any exclusions?

In one word, yes. In lots of words: The offer cannot be applied to previous purchases, gift cards, Flash shipping or PLAY! by Sephora subscriptions, or combined with any other promotional offers. Not valid on purchases of Dyson, customizable sets online or through Sephora’s Customer Service. Clients are limited to three Drunk Elephant-branded items per transaction and three Tatcha-branded items per transaction. Merchandise quantities may be limited, see store for details.

[LiseDela]

Not replacing, the sale in November is still on. This is just a "bonus" sale. 😉

[MaliBT]

@cmgnj,

Stay tuned via email for promo information. Thanks!

-Mali 

[jes1827]

So many people didn't get emails or notices of this sale. How can we be sure to receive upcoming information?

[karmarose]

I've got a question about the sale this weekend. I'm $22 away from vib so I was planning on going in store and buying something and placing an order online later in the weekend. The email that I got showed the code for insider but not vib, my status will be vib on Saturday, so will I be able to use the vib code by sunday? If so what is it?

[MaliBT]

Hi @karmarose,

You can shop and receive the discount for your current tier during your promo dates for Insider. Once you upgrade you can shop and receive the discount for your new tier. If you shop in store and upgrade with that purchase, your account will then be in VIB status and you can use the one time only VIB promo code on an order. Once you upgrade to VIB, you can also shop as many times in store during the promo and receive the VIB discount! Hope this helps to clarify. 🙂 Feel free to send me a PM if you have additional questions. 

- Mali 

[karmarose]

Thank you for your help! ♡

[chassiness]

What if the items that you want are out of stock in-store? Will the store associates be able to order them for you online, even though you’ve already used your one-time use online code?

[MaliBT]

@chassiness, 

The online promo code is one time use only. 

-Mali 

[chassiness]

Yes, I understand that the online code is one-time use only. My question is: if I go to the store and the items I want are out of stock, will store associates be able to order the items for me with the discount? Because based on experience, when items are out of stock in-store, associates offer to buy the items online for the customer but the customer pays for the items in-store. 

[katieon711]

If you order your item in-store with the cashier, that does not take away from your one time code. So if you can, try to order online in-store so that you can save your code for when you really need it!

[sandykat79]

Be sure to bring the email to the store with you. I left behind around $200 worth of purchases today because despite having my card and ID and clearly seeing the barcode taped next to the register, I was not able to get the discount without a printout of my email.

[MaliBT]

@sandykat79

Oh no! I'm sorry to hear that. They should have applied the discount for you. I'll send you a PM so I can share this feedback with our Retail Division. 

-Mali

[Guessgal]

@sandykat79  There’s an option in the Sephora app to add the discount code to your mobile wallet so you can carry it wherever you go 

[sandykat79]

I did try to use that, but maybe this cashier wasn't given any flexibility on the terms, because she said they could only do it with the email.

[Guessgal]

@sandykat79  Oh wow, sorry to hear you experienced that. That's very strange that they didn't accept it, since the discount on the mobile wallet will scan through for sure 😕

[elle71125]

I was hoping I would come on here and see that Sephora changed this “one time” online ordering clause. I made a large order already but...

1. I forgot a couple things I’d have liked to order.

2. I found new things I wanted and had to make a special trip to the store to buy them.

and the most important and annoying reason

3. There are “online only” items that I’d love to buy but I’m not going to because I can’t use the coupon. 

As a rouge member, I usually order 3-4 times during a sale. Once for essentials and a couple more times for fun things or things I forgot. That would be a good thing to keep in mind for future sale promotions. 

[katieon711]

I experienced these exact same problems. I wish that Sephora did not change it, but I hope they revert it for the future promotions! 

[ky911]

Love the 20% off Rouge early access but disappointed at the coupon can only be used once online. Our local small sephora store is far away which doesn't carry most of the products. When I placed my first online order, lots of items were shown out of stock. The next day I checked, they were available again but I couldn't use the coupon! This is a losing situation for both Sephora and customers IMO. Buyers didn't purchase more products because of the online coupon limitation, Sephora could've sell more. On the other hand, we save money by only shopped once online during this sales event. lol

[charri8]

I’m Rouge but never got an email about this ?

[LiseDela]

I heard about it from Beauty gurus on Youtube. Got to love the beauty community, even if it's in a bit of shambles lately 😉

[MaliBT]

Hi @charri8,

You don't need the email to shop, but I'll send you a private message to further assist you! 🙂 

-Mali