Beauty Insider Appreciation Event 2018

[SephoraBIC]

We are updating the Beauty Insider program with exciting changes to benefits, which you can learn more about here: https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Program-Updates-FAQS/td-p/4114842

In celebration of our Beauty Insider members, we are offering exclusive access to this year’s Beauty Insider Appreciation Event. Here's the breakdown:

Rouge, you shop the event early beginning Fri 8/24. This means you get 20% off on the hottest beauty products before anyone else. You can continue to shop the entire event through Monday 9/3.

VIB and Insiders get to shop, too! Starting Thursday 8/30, VIB will receive 15% off and Insiders will receive 10% off your purchase.

You can use your discount one time online or as many times as you want in-store. Check your email to get your code!

Want more details? Check out our FAQs:

What is the Beauty Insider Appreciation Event?

This is a special event to celebrate our Beauty Insiders and the recent changes to the Beauty Insider program. This promo is a great excuse to splurge, restock favorites, and start stocking up on fall newness.

What’s the offer?

Rouge gets 20% off, VIB gets 15% off and Insiders save 10%. Plus, Rouge (we see you!) gets to shop early before VIB and Insider.

What if I like to order online?

That’s cool. You can redeem the offer on both US and CA sites. Please note that online orders are one time use however you are welcome to shop as frequently as you’d like in-store.

Can I redeem the offer more than once?

Online you may redeem the offer one time but if you forget something the first time around, don’t even stress. The offer can be used as many times as you want in-store.

What’s my code to shop?

You can shop one time online with your code below based on your tier:

Rouge: YESROUGE

VIB: YESVIB

Insider: YESINSIDER

You can also bring your barcode into store to use as many times as you want. Check your email to get your store barcode!

Dates, please?

Rouge: Fri 8/24 - Mon 9/3

VIB and Insider: Thurs 8/30 – Mon 9/3

Wait, why are the dates split?

As a benefit of our top tier of membership, Rouge gets to shop the event early.

Is this offer available in Canada?

Yes! Some Canada stores may be closed on Mon 9/3 for Labor Day so be sure to call your store for holiday hours and closures.

What about Sephora inside JCPenney?

The offer is valid in Sephora inside JCPenney stores however, the offer is not valid on jcp.com.

Are there any exclusions?

In one word, yes. In lots of words: The offer cannot be applied to previous purchases, gift cards, Flash shipping or PLAY! by Sephora subscriptions, or combined with any other promotional offers. Not valid on purchases of Dyson, customizable sets online or through Sephora’s Customer Service. Clients are limited to three Drunk Elephant-branded items per transaction and three Tatcha-branded items per transaction. Merchandise quantities may be limited, see store for details.

[GG84]

@luvmadeup

I'm sorry that you are going through this ❤🖤

[luvmadeup]

Don’t be sorry. All will go good! I’m just trying to make my life easier. I would love if I didn’t have to go in the store (I can’t )! But, thank you for taking the time to write your kind words!

[NinjaFalafel89]

I'm still waiting to recieve my barcode for use in stores. I already emailed customer service and all they gave me is the code for online use and it's a one time only code. When will you be sending out the barcodes for the 20% off in stores?

[LaurieBT]

Hi @NinjaFalafel89,

Sorry to hear this! Please double-check your spam/junk folders as well as your inbox. You can also provide your account information to a Cast Member at checkout in-store to enjoy the promotion. 🙂 If any additional assistance is needed, please feel free to send me a private message with details. Thank you!

Warm regards,

Laurie

[leilovesglitter]

So am I.... I prefer to go into the store

[WestCoastNicole]

What is really upsetting is that you can't even purchase items (through the store) that are not sold in store. I didn't care about the "one-time" online use until I saw that. If I had known that, I would have waited to use my code. That information was not communicated, so basically you are only limited to the items that are in whichever Sephora you live close to. So, if they don't have certain items then you're S.O.L. They really suck for this. I will be looking to give my business to Ulta more, now. I think this sale is backfiring on them.

[jrabbit]

I live 4hrs from my nearest Sephora. It hurts when I get those 50 play box points, but this...ugh....one time use? Definitely not feeling very valued as a customer because of my location. 

[Kimberley7]

The one time use code is very frustrating! I have a disability & it is usually very hard for me to get to a store. Sometimes I am in too much pain to leave the house. I do almost all my shopping online (including groceries). By making it one time access online you are making it difficult for people like me! I wouldn't shop at Sephora if it wasn't online. I hope you reconsider this policy that discriminates against disabled people!

[CardsGirl820611]

YES YES YES, a thousand times YES. I'm in the same position, and I deeply resent the discrimination as well.

[ololli]

@SephoraBIC Will this Beauty Insider Appreciation Event replace the sale that happened every November?

[kissmyash10]

Hello! Can an admin please assist? No mailer and absolutely no email to be found with my barcode. I need to stock up this weekend please. TIA!

[LaurieBT]

Hi @kissmyash10,

Emails and notifications regarding the promotion will continue to be distributed to VIB and BI clients in the near future. Please know that you may also provide your account information to a Cast Member at checkout to enjoy the promotion. If any additional assistance is needed, please feel free to send me a private message. 🙂

Best regards,

Laurie

[teufel]

If you’re VIB, the sale doesn’t start for you until 8/30 so it is possible that you may not receive your mail coupon until right before that date. I normally get mine a day or 2 before the start of the sale. However, if you don’t receive your mailer by then, the online coupon code is not person-specific, just status-specific. Websites, like Temptalia, will have the online codes listed so, if need be, you can use that code online from 8/30-9/3. You would, however, need the mailer to receive the discount in store.

[shoptime]

VIB rouge member. I only noticed the sale as it was on my Sephora app inbox which I barely ever click on. I never got the physical coupon nor was it sent via my email. I clicked on it and saw I could download the coupon. at first I thought I had Google pay but I didn't. By the time I tried to access the coupon again, I had to update my Sephora app and it disappeared. I went shopping today in store and it was very difficult to have the 20% work. I had my rouge card with me. luckily my friend had her physical coupon on her. the rep acted like I was using someone else's account. is it possible to get the link sent to me again so I can try and download it correctly this time?

[DaneeBT]

Hi @shoptime,

I'm sorry to hear about your store experience and for the service you received! If you don't have the email or physical mailer, the store should apply the discount to your purchase as long as you provide them with your BI account information and mention the discount at the cashwrap, without any trouble. If the Cast Member states they're not able to apply the discount to your purchase, I recommend asking for a Store Director. I'm sorry for any inconvenience!

Also, I've refreshed your email subscription settings. You should receive all of our promotional emails going forward.

Always,

Danee

[bpelayo]

I am a Rouge member and every time these sales come around I never get the email or the card in the mail, yet I receive emails for new products or other ads. I have to resort to going through Instagram and finding the online code. I know you say you can use the code online but I wanted to physically go into the store and buy my products because I actually needed to use them ASAP! The girls at my store always give me a hard time when I go in there with no email or physical card and last time I ended up paying full price for my items when I could have clearly gotten my 20% off. For being a Rouge member it sucks that this happens all the time.

[DaneeBT]

Hi @bpelayo,

This sounds extremely frustrating and I'm so sorry to hear you haven't been receiving our promotional emails! I just refreshed your email subscription settings. You should start receiving all of our emails going forward. 

If you'd like to shop in store during the promotional period, please be sure to provide your registered email address or BI card and mention the discount prior to paying for your items. If the Cast Member is unable to apply the discount, I recommend asking for a Store Director. I'm sorry for your experience and the inconvenience!

Always,

Danee

[yazmin8910]

I did not receive anything through mail or a code through email as well and I always receive the sales card through mail. I only found out because of YouTube.

[DaneeBT]

Hi @yazmin8910 & @mrscleaver , 

I'm sorry to hear you both didn't receive the email regarding our BI Appreciation Event! We don't send physical mailers to all of our clients, however, you should've received an email regarding this promotion. I just refreshed both of your email subscription settings. You should receive all of our emails going forward!

If you'd like to shop online, the promotion for Rouge members is valid between Fri 8/24 - Mon 9/3 and the code is YESROUGE. If you'd like to shop in store, please provide the Cast Member with your BI account information and mention the discount at the cashwrap. Additionally, you can redeem the offer one time online and as many times as you would like in store.

Happy shopping 🙂

Always,

Danee

[mrscleaver]

---

@yazmin8910 wrote:
I did not receive anything through mail or a code through email as well and I always receive the sales card through mail. I only found out because of YouTube.

---

Same here - if it wasn't for YouTube, I'd never have known! 

[RimshaF]

Hey! The weekly wow of this week hasn’t popped up yet.. What’s the reason ?