August Welcome Back Celebration Offer FAQs

[SephoraBIC]

Beauty Insiders are invited to a 10-day August event with daily savings and rewards! Keep reading for details on how you can score big, like *dyson* big.

What is the 10-day event taking place in August?

Our August Event is a 10-day event to celebrate our clients with a special promotion and prizes.

When is the August event happening exactly?

The event will take place from Friday, 8/14, to Sunday, 8/23, 11:59pm PT.                                                                                                                                   

What do I get for shopping during this event?

Everyone who is part of Sephora’s Beauty Insider program will have access to a limited-time discount which includes:

• $15 off $75 purchase (in stores and online)
• $20 off $100 purchase (in stores and online)

During the 10 days of the event, there will also be an opportunity for clients to take part in an in-store instant-win game.

There’s a game to play? Tell me more about the game and how I win!

Yes, and we encourage everyone to play! It’s easy—just scan the QR code from signs located in the store using your mobile device, enter quick validating information, then you’ll be granted access to play for a chance to win one of the following:

• A $100 USD eGift Card
• ONE/SIZE by Patrick Starrr product (8/14–8/16 and 8/21–8/23 only)
• dyson Airwrap Complete Styler (8/14–8/16 and 8/21–8/23 only)

One entry per person per day. Must be Beauty Insider to redeem. eGift Card must be used by 8/30/20.

If I win, how long is my offer valid for?

If you’re a winner, your purchase must be redeemed between 8/14/20 and 8/30/20 at 11:59pm PT.

Do you have to be a Beauty Insider to participate?

All participants must be a Beauty Insider to redeem the $15 off/$20 off promotion. Beauty Insider status is not required to play the in-store game, but is required to redeem your offer.

What special rewards can I redeem for points during the event?

There will be exclusive Beauty Insider rewards for points available during the promotion and in store only:

• Reusable straw set for 150 points
• Tumbler for 250 points
• Mug for 500 points

Can I redeem these rewards for points online?

The exclusive rewards, redeemable for points, are valid in store only at open US and Canada locations during the promotion (8/14–8/23) or while supplies last. SiJCP location rewards may vary.

Will these rewards for points be available after the promotion ends?

The exclusive rewards will be available for point redemption during the promotion (8/14–8/23) or while supplies last.

Is this event happening in Canada stores?

Yes! The $15 off/$20 off promotion and the in-store game are happening in Sephora Canada stores and at sephora.ca.

Is this event happening in Sephora inside JCPenney stores?

Sephora inside JCPenney stores are offering the promotion: $15 off your purchase of $75 and $20 off your purchase of $100. The promotional game is not valid at Sephora inside JCPenney, jcp.com, sephora.com, or sephora.ca. Sephora inside JCPenney rewards for points will vary.

Where can I use my $15 off/$20 off discount?

$15 off a purchase of $75 and $20 off a purchase of $100 are valid in open US, Canada, and Sephora inside JCPenney stores and on sephora.com and sephora.ca. A list of all open Sephora locations is available here. Discount is not valid on jcp.com.

How many times can I use my $15 off/$20 off discount?

The August Event discount can be used multiple times in stores and used one time on sephora.com and sephora.ca. The discount is not available on jcp.com.

Speaking of which, what’s my discount code again to receive the $15 off/$20 off if I would like to use it online?

The online code is WELCOMEBACK for all Beauty Insider tiers. Please remember, this is one-time use online, but can be used multiple times in stores.

Can I combine this $15 off/$20 off discount with other offers or promotions?

This offer cannot be combined with any other offers or promotions except for FREESHIP online. The FREESHIP promotion gives everyone free standard shipping with no spend threshold. Rouge clients always qualify for free shipping.

Can I combine my BI Cash, Rouge Reward, Credit Card Reward, or Credit Card first purchase discount with the August Event discount?

You will not be able to combine the August Event discount with BI Cash, Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount. Credit Card Rewards are available in the US only.

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the August Event discount now?

Yes. While your August Event discount cannot be combined with your Credit Card 15% off first purchase discount, you can choose to use your August Event discount now and save your Credit Card first purchase discount within 30 days of being approved. You will still earn 4% back on your Event purchase when you use either your Sephora Credit Card or Sephora Visa card to make your Sephora purchase!

Where is the game valid?

The game is valid in all open US and Canada Sephora stores. It is not valid online or at Sephora inside JCPenney stores.

Are there any product exclusions?

Product exclusions include: Limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on The Ordinary products, MAC Cosmetics VIVA GLAM products, NUDESTIX Anti-Bacterial Hand Sanitizer Gel, in-store services, previous purchases, purchases of gift cards, FLASH, gift wrapping, packaging, taxes, and shipping and handling charges.

What are the safety precautions we must take when entering a Sephora store?

Protecting the health and well-being of our employees, our clients, and our entire Sephora community is our top priority. Please visit our Community page to learn more about Sephora’s Health and Hygiene guidelines here.

What guidance did you receive to know it was safe to reopen stores in these regions?

Protecting the health and well-being of our employees and our clients is our top priority. We recognize that COVID-19 has had a unique impact on various regions. Therefore, we are reopening stores only in regions where officials have begun to lift restrictions on certain businesses. We have also developed our own Sephora Health & Hygiene Guidelines to support a safe in-store shopping experience.

Are customers required to wear masks in Sephora stores?

Our employees will be wearing face coverings, and we kindly ask that you do too. If you do not have a mask, we can provide one for you. In many locations, face coverings are mandated for entry in store by public health authorities.

What else do I need to know?

Some prizes will be awarded by mail. eGift Card prizes from this promotion expire 8/30/20. Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcode. Offer has no cash value and may not be altered, bartered, sold, or transferred. Cannot be used in conjunction with other offer, Beauty Insider Cash, or reward, unless otherwise specified by Sephora. Sephora and JCPenney employees are not eligible for this offer. Sephora in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Sephora in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than Sephora, including, but not limited to, through third-party sites. Sephora may modify or cancel offer at its sole discretion.

What if I want to speak to Customer Service about my order?

We are currently experiencing higher than expected call volumes. If these FAQs do not answer your question, please hit "Reply" below and leave a comment on this thread with your question. Sephora’s Customer Service team will be monitoring all questions on this thread.

[lindseyyfaye]

Awesome!!! Thanks so much for clarifying! @LaurieBT 

[lucyxyzhu]

Hi, I just placed an order a few hours ago and just saw that there is a code valid, the order is still in progress how can I cancel the order to place it again with the code?

[keelybt]

@lucyxyzhu I will send you a PM to help. 

[lucyxyzhu]

that would be great, thank you!

[JaneEricka]

Hi, I went to checkout using the “WELCOMEBACK” code in the App on my iPad and I keep getting an error message saying I need to be signed into VIB. As far as I know I am signed in; I have access to my points and all other things VIB. What am I doing wrong? Or is this just an annoying glitch? Please advise! Thanks!

[LaurieBT]

Hi @JaneEricka,

I'm sorry for the trouble! Please ensure that you do not have any excluded items in your basket. You would need to remove those items and place them in a separate order.

The exclusions are: Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on The Ordinary products, MAC Cosmetics VIVA GLAM products, NUDESTIX Anti-Bacterial Hand Sanitizer Gel.

I'll send you a message shortly to follow up.

Best,

Laurie

[Yujinlove]

I went in-store today and the employee that greeted me told me not to touch anything and that there was $20 off $100. No one told me about the contest/game until I overheard them telling someone else and asked about it. I also redeemed a tumbler with my purchase. When I got home, I found out that it didn't even have a straw. It wasn't even packaged. Someone had to go all the way to the front to get it, and put it in my bag so it upsets me that they gave it to me like that knowingly. The employee checking me out was very rude about the whole thing when I asked if I could redeem a tumbler. I honestly regret going in-store, because of this whole experience. The store was not busy. There were only 3 groups in there -- including myself. I personally do not recommend going in-store for the contest unless you already used $20 off online, because it is not worth it.

[roses8]

I went into the Guildford sephora today & there were no QR codes displayed anywhere which is disappointing. Just a few signs telling of the WELCOMEBACK sale promo. I needed help with shade matching, an employee helped me and asked if I knew about the promo that is going on and she said if I make any purchase today I'll get a Caudalie gift & a prize. I didn't purchase anything. 

[LaurieBT]

Hi @Yujinlove,

I'm sorry for this store experience! I'll send you a message shortly.

Warm regards,

Laurie

[vixxan]

Not every city in the US has a Sephora store. Now that you know that, don't you think it would be fair to offer a multi use code for those of us who do not have a Sephora store? It's already bad that I have to wait 3-7 days to get my items even though I paid for flash shipping. Can we have a code that we can use more than once please? Thank you!

[LaurieBT]

Hi @vixxan,

We greatly appreciate your feedback and I'll forward your feedback to our promotion teams for consideration in the future. The online code is a one-time use code and I apologize for any disappointment this may cause. 

Warm regards,

Laurie 

[Erin89]

So I went in store to shop today, and got the worst explanation from staff as to how this contest works. No one filled me in that I needed to actually scan a code or visit a store-specific website, they just told me to check my email after shopping to see if I was a winner... not sure why they didn’t understand the contest themselves but I’m really disappointed in the fact that I won’t be able to enter.

[LaurieBT]

Hi @Erin89,

I'm sorry about this and thank you for sharing this feedback! I'll send you a message for more information so I can forward your feedback to our store teams.

Best regards,

Laurie

[DragQueenWannaB]

I am also having an issue using the welcomeback code. I'm getting the same message about logging in when I am already logged into my account.

[DaneeBT]

Hi @DragQueenWannaB,

I'm sorry to hear that! If you have any excluded brands/products in your basket, I recommend placing a separate order for those items. I also recommend making sure your order meets the minimum threshold. I will send you a PM to obtain more information from you!

Always,

Danee

[DragQueenWannaB]

Never mind...I figured it out. I had some products from The Ordinary in my cart. Once I removed them, the code worked.

[Trianna0rpheus]

I'm a beauty insider member, am signed in, am meeting the order requirements, but the code won't work for me. It keeps saying I need to me a memeber. Not sure why it won't work.

[DaneeBT]

Hi @Trianna0rpheus,

I'm sorry for the trouble you're having! I will send you a PM in just a moment.

Always,
Danee

[Fionahy]

does this only apply to insiders? I’m rouge and never received any emails about this? Had to find out on YouTube lol. 

[keelybt]

@Fionahy This promotion is available for all members. Emails will be sent out soon!

[roses8]

when were the e-mails sent out regarding this event?