App not letting me log on

[kec91]

Spoiler

My app wasn’t letting me log on and kept showing an error message. I removed and re-downloaded the app and it wont let me log still. 

 

[LaurieBT]

Hi @kec91,

I'm sorry to see this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with your app version number and make/model of your device, I'll be happy to assist further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Please note, the screenshot was removed from your post for security purposes as it contains your email address. 

Best regards,

Laurie