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Post in Customer Support
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10% off text promo code not working

I signed up for text messages and tried to use the promo code I was sent, but keep getting the message "Offer available to select BI members." I read through the fine print for SMS sign-up and it doesn't say certain people aren't eligible, and the code was sent directly to my phone, so not sure why it's not working. 

Re: 10% off text promo code not working

Mine isn’t working either. 

Re: 10% off text promo code not working

@abbylynn123  I will send you a PM to help. 

Re: 10% off text promo code not working

I’m getting the exact message! I’ve spent hours researching new products and adding them to my cart to use the 20% off coupon that was mailed to me with my name on it…and I get the “offer available to select BI members” and it’s only valid until midnight tonight so hopefully someone will let me place the order with the discount tomorrow! 🤞

Re: 10% off text promo code not working

Hi @ababl oh no! I'll send you a PM!

Re: 10% off text promo code not working

I've got the same issue too, can someone help?

Re: 10% off text promo code not working

Hi @asdf431 I will send you a PM!

Re: 10% off text promo code not working

Yeah I have the same issue too. Plus I couldn’t even use my birthday points 

Re: 10% off text promo code not working

Hi @itscalliejsyk 

 

I'm sending you a pm!

 

Regards,

Danee

Re: 10% off text promo code not working

Hey it isn’t letting me respond back 

 

Re: 10% off text promo code not working

Same exact issue just happened to me.

 

Tried chatting with a representative and they were passive aggressive, on top of completely unhelpful.

They first claimed that this was "very strange" and pretended it didn't happen ever to anyone else, and when I pointed out this forum thread, and gave them the link, they changed the narrative.

 

Only a few days of being a Sephora BI customer, spent over 500$ at least -Westman Atelier and Supergoop will do that to you :(- and I have had just a horrible experience. 

 

 

Re: 10% off text promo code not working

The same error here.  "Offer available to select BI members."

Re: 10% off text promo code not working

They also sent me a code and it says the same thing. I’m disappointed they still haven’t fixed this seems a little sketchy. 

Re: 10% off text promo code not working

Hi @Katcoak21,

 

I'm happy to check on this and I'll send you a message.

 

Best regards,
Laurie

Re: 10% off text promo code not working

My text code is also giving me the same error. If someone could reach out to me today that would be awesome!

Re: 10% off text promo code not working

Same, i got the text message with the promo code and keeps saying "offer available to certain bi member" 

 

Re: 10% off text promo code not working

Same! Just signed up and got several texts from them but one containing a 10% off code!

Re: 10% off text promo code not working

I have the same issue. I never got a code 😞

Re: 10% off text promo code not working

@Wiigeegirl I will send you a PM to help. 

Re: 10% off text promo code not working

Hi @hebiv

 

I will send you a PM to assist.


Regards,
Danee

Re: 10% off text promo code not working

The code that was sent to me yesterday is also not working. 

Re: 10% off text promo code not working

Hi @baileeg

 

Oh no! I'm sending you a PM.


Regards,

Danee

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