10% off text promo code not working

[morganlxnn]

I signed up for text messages and tried to use the promo code I was sent, but keep getting the message "Offer available to select BI members." I read through the fine print for SMS sign-up and it doesn't say certain people aren't eligible, and the code was sent directly to my phone, so not sure why it's not working. 

[jdham]

Mine isn’t working either 

[DaneeBT]

@jdham sorry for the confusion. It does not appear we are offering a 10% discount for signing up for text updates, at this time.

[abbylynn123]

Mine isn’t working either. 

[keelybt]

@abbylynn123  I will send you a PM to help. 

[ababl]

I’m getting the exact message! I’ve spent hours researching new products and adding them to my cart to use the 20% off coupon that was mailed to me with my name on it…and I get the “offer available to select BI members” and it’s only valid until midnight tonight so hopefully someone will let me place the order with the discount tomorrow! 🤞

[DaneeBT]

Hi @ababl oh no! I'll send you a PM!

[asdf431]

I've got the same issue too, can someone help?

[DaneeBT]

Hi @asdf431 I will send you a PM!

[itscalliejsyk]

Yeah I have the same issue too. Plus I couldn’t even use my birthday points 

[DaneeBT]

Hi @itscalliejsyk 

I'm sending you a pm!

Regards,

Danee

[itscalliejsyk]

Hey it isn’t letting me respond back 

 

[AnaRo1]

Same exact issue just happened to me.

Tried chatting with a representative and they were passive aggressive, on top of completely unhelpful.

They first claimed that this was "very strange" and pretended it didn't happen ever to anyone else, and when I pointed out this forum thread, and gave them the link, they changed the narrative.

Only a few days of being a Sephora BI customer, spent over 500$ at least -Westman Atelier and Supergoop will do that to you :(- and I have had just a horrible experience. 

[PamPD]

The same error here.  "Offer available to select BI members."

[Katcoak21]

They also sent me a code and it says the same thing. I’m disappointed they still haven’t fixed this seems a little sketchy. 

[LaurieBT]

Hi @Katcoak21,

I'm happy to check on this and I'll send you a message.

Best regards,
Laurie

[baileeg]

My text code is also giving me the same error. If someone could reach out to me today that would be awesome!

[emily8x]

Same, i got the text message with the promo code and keeps saying "offer available to certain bi member" 

[hebiv]

Same! Just signed up and got several texts from them but one containing a 10% off code!

[Wiigeegirl]

I have the same issue. I never got a code 😞

[keelybt]

@Wiigeegirl I will send you a PM to help.