10% Text Promo Code not Working

[janoovan]

Hi I signed up for the 10% Text Promo Code, and when I use the code it I received on text, it is not being accepted. Help please!

[kellikd]

Hi my code isn’t working either. I was sent a code via text but the site says it’s not valid. Please help 

[LaurieBT]

Hi @kellikd,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your phone number and the specific error message you're receiving, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[nanitaa]

I’m having the same issue 

[iribean]

same with me

[LaurieBT]

Hi @iribean,

My apologies! I'll send you a message shortly.

Best regards,

Laurie

[kw1018]

hi all. I was about to place my order but code not working. I made sure I was signed in and items are in checkout basket, help 🙂 ? 

[iribean]

This also happened to me. I had the code working yesterday and now it won't work today (it's still the same order)

[wndertx]

The same thing is happening to me too! It says it's not available to use.

[DaneeBT]

@wndertx @kw1018 sorry to hear that! I'll send you both a PM. 

[cjanocko]

.

[keelybt]

@cjanocko I will send you a PM. 

[nabihahsyed]

this happened to me too! it says it’s valid for in-store and online but i can’t seem to use it in-store.

[LaurieBT]

Hi @nabihahsyed,

I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[keelybt]

@janoovan I'm sorry to hear that you are having trouble. I will send you a PM. 

[SandyGS]

This happened to me as well right now. It says my code is for specified Beauty Members. 

[Tom2020]

I'm also facing the same issue. Welcome promo code is not working.