missing package

[kitkat1122]

I received an Gmail today saying that I have received my package while I was out and nobody was home and the deliverer sent a picture as a proof of delivery. I came back home and no package was found where the deliverer showed he left it. I’ve asked my neighbours if they’ve token the package by accident and nobody saw or took anything and I don’t know what to do. This is the first time that this has happened to me, I deliver regularly things from Sephora and I’ve never had an issue like this.

[keelybt]

@kitkat1122 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[kitkat1122]

Im trying to reach you but it keeps saying an error has occurred. 

[keelybt]

@kitkat1122 You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.