Waterelon glow drops
When I got my package today it seemed that someone already opened the
glow serum. The box was half opened and the product it self had a bent
applicator.I will be exchanging this item, but very frustra...
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Being told to discard items
Hey I was wondering if anyone has gone through any issue similar to
mine. I had ordered online on Sephora and when I went to go get my
package the body oil I have bought had leaked and went all over t...
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Shipping delays!
So the past 2 orders I've been getting notifications for delivery dates
to expect my package for delivery. Date will go by and ill get another
notification saying there has been a delay. Mind you the ...
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Didn’t receive free samples
Didn’t receive 2 free samples with my order, only received one! Why does
this keep happening with all my orders lately!!? #freesamples
#customersupport
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Re: Didn’t receive free samples
I just got my package today and also didn't get my samples. So bummed, I
was really looking forward to trying them out 😞
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Re: Didn’t receive free samples
It has been happening a lot to me as well including both samples I was
to receive today. It would be nice if customer service/shipping just
said they ran out of the item selected and added in somethin...
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Re: Didn’t receive free samples
Hi, I didnt receive my free samples with my last order. I was really
looking forward to trying these products out 😞 Is there any workaround?
😞
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Prices?
So what's up with the crazy price increases on everything? Overnight? I
was adding things to my cart & then it said out of stock, as I re add
it, the prices went up extremely high jump. The Clarins ey...
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Re: Prices?
@JennaShaffer are you on the USA? It is still $92 according to the app.
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Re: Prices?
I feel stupid now; I wish I could delete my post or try to find a way to
have them delete it
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Re: Prices?
Thanks for your help @CorgiMommy! @JennaShaffer I can remove this post
for you! Please confirm you'd like me to proceed.
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Re: Prices?
I just realized that! I was telling my daughter how expensive everything
went & she pointed it out. I don't know why it did that, I didn't change
anything and order atleast once a month. Thank you, th...
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UPS Lost my Package
Hi, After days of UPS changing their delivery date, I called the
customer support line. The representative told me that it appears they
lost my package. They are asking me to have the shipper (Sephora...
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Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Re: Need to Delete Review
Hi! Can you help me delete my review for the benefit badgal bang
mascara? I wanted to edit it. Thanks!
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Re: Need to Delete Review
Hi @laurentreinen, This has been removed, and it will come down from the
site within 48 hours. Thank you! Best, Laurie
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change
Hello, My birthday is november 2 but it says march 8th. Can you change
it for me?
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Customer support
Hi! I ordered online for my favourite Nars lipstick and Dior foundation.
The online customer support via chat was mind blowing and I was really
happy with fast shipping services. But I needed to chang...
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Re: Customer support
Hi @Linamony I'm so sorry about this! You can exchange or return the
lipstick at your local Sephora store. Or if you prefer, you can send the
item back to us in the mail and repurchase the correct sha...
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Missing samples in several online orders
In the past several of my online orders, my free samples have been
completely missing. This is super disappointing as I often wait until
there are samples I like to place a huge order and choose Sepho...
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Re: Missing samples in several online orders
SAME!!!!Missing sample is a new norm when you shop at Sephora, so what i
would do is to reach out to the customer service and get points instead.
But recently when I reached out to the live chat custo...
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Re: Missing samples in several online orders
I'm having the same experience. Even despite having Rouge status with
Sephora, most of my orders (including both of my orders that arrived
today) do not contain any samples. If I am lucky, I will rece...
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