Can't use the 10% off code
I signed up using my phone number and got a code for 10% off my next
purchase. When I enter the code on the app, it does not work and says it
is only available for select BI members. Why is this happening?
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Birthday is incorrect
Hi! My birthday is incorrect on my account. Can you please help me
update this to April 24th? Thank you!
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Re: Birthday is incorrect
Hi @miloch, Happy early birthday! We've updated this. You might need to
sign out and sign back in to see this update reflected. Best
regards,Laurie
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Missing Package
Hi, I ordered a Summer Friday's lipgloss. I received a notification that
my package was delivered. I opened the box to find an empty box. I'm not
sure who to contact or where to make the claim.
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Re: Missing Package
Hi @arellik, I'm sorry to hear this! I'm glad to see another agent was
able to further assist. Best regards,Laurie
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Same Day Delivery Order stolen by UberEats
TL;DR: If you call UberEats about your lost/stolen same day delivery
order, the UberEats confirmation code is the last 5 characters of the
UberEats URL in the "Track your order" link in your email fro...
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Re: Same Day Delivery Order stolen by UberEats
Same thing just happened to me, Uber sends me a cryptic message about
delivering to the wrong address, Uber cancels it, tells me to contact
Uber to be compensated, I could not respond to the number th...
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Re: Same Day Delivery Order stolen by UberEats
Hi @renata, I'm so sorry for this experience! Thank you for sharing this
with us. I'm happy to hear you were assisted with your order, and I'll
share your feedback with our teams for continued improvements in our
service. Best, Laurie
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Re: Same Day Delivery Order stolen by UberEats
I had something very similar. The driver marked my delivery as
delivered. But Sephora did literally nothing for me. I’ve been down a
rabbit hole of contacting the driver. I have text messages from him...
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Re: Same Day Delivery Order stolen by UberEats
Hi @giggleblue I'm so sorry to hear about this experience and that you
didn't receive your Same Day Delivery order! And thank you for bringing
this to our attention. I will forward this to the appropr...
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How to prove my identity?
Sephora is still refusing to process my order because some information
wasn’t verified in the three phone calls I made to them. This is
ridiculous. What do people have to do to get an order placed aro...
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Order saying processing
My order was placed on April 13th. It's still saying processing. I would
like to know where my items are.
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Cancelled Order Rouge Sale
I recently placed an order during the VIB Rouge sale only to learn that
it was cancelled. I would understand that if an item or two were out of
stock and only those items were refunded but to cancel t...
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No survey code?
I made a return today and don't see a QR code for the survey, nor a web
address. Is Sephora not doing this anymore? Pls make sure to tag me
greeneyedgirl107 with the Diamond 💎 avatar...sometimes the wrong person
gets tagged. Thanks!
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Text promo code not working
Hello, I recently signed up for text messages and received a code for
10% off. I went to apply my code to my cart before in checkout but the
code is not working. Under the code bar it is saying availa...
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Didn’t receive my samples with my order
I wait to order when there are samples available that I like and I
didn’t receive either of my samples with my order. I have a video to
prove it. This really sucks because I wanted to try one of the p...
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Error
Can someone explain why am I seeing this: Sorry, there are no products
that match your refinement choices. Try changing some of your
refinements to see product results.
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Re: Error
Hi @Rose2Rose, I'm sorry to hear this! If you're using the browser,
please try closing it out completely, or clear your cookies/cache. If
you're using the app, please try uninstalling and reinstalling...
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Received Wrong order
Please help sephora sent me the wrong order nome of the items are what I
ordered and now two of the ones I did ordered are sold out and they are
expecting me to ship out the wrong ordered which is all...
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Re: Received Wrong order
Thank you Laurie for taking your time to worry about our issues. I have
spoken to a customer service representative over the phone and the issue
has been solved.
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Re: Received Wrong order
@lisahdez, I'm glad you were assisted and thank you for reaching out to
us! Best regards, Laurie
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I would like to edit my review.
Hello Community Support,I would like to edit a review and add photos to
it as well. Is there a way of doing that? If not I'd like to have it
deleted and I will resubmit the review. Do let me knowKind
RegardsAishwarya!
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Re: I would like to edit my review.
Hi @LevrBel, Reviews cannot be edited, but we're happy to help with
removing the review so you can repost it. I'll send you a message! Best
regards, Laurie
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