Postal Code not Valid
I haven't been able to purchase since moving to my new address 2 years
ago due to my postal code "being invalid". My postal code has a Zero in
it and I suspect that's why. Calling hasn't fixed the iss...
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4th Time Ordering, 4th time with the wrong
I've ordered from Sephora for the 4th time in a period of a month and
every single time I was given the wrong samples from what I chose, one
time the beauty offer that I chose wasn't even in the packa...
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Missing package with fleet optics
It shows one of my recent orders was delivered by fleet optics with a
proof of photo in the lobby near the mailbox, however after checking
everywhere, the package is no where to be found. I have conta...
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Re: Missing package with fleet optics
Fleet Optics is a horrible company. I hope they stop using them to ship.
I ordered a perfume and picked two samples (which were Dior perfume and
mascara i wanted to try.) They delivered my package to ...
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Question about Dior concealer
Hi there! I recently went to Sephora in person to get color matched for
the Dior Concealer and the employee matched me with the shade above.
Unfortunately, they didn’t have that shade in the store so...
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Tower 28 concealer
Hi! I bought the tower 28 concealer in February but I just recently
realized that it has been breaking me out. I know it’s past the return
date, but I was wondering if I can get a refund or return so ...
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Re: Tower 28 concealer
Hi @sydjoh, I'm sorry about this! Items can be exchanged within 60 days
of purchase. Regretfully, items outside this time frame are not eligible
for return or exchange. To view the return policy pleas...
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Re: Tower 28 concealer
Could I get any sort of store credit? I still have a lot of product left
that I won’t be able to use because it was marketed as acne safe when it
isn’t.
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Re: Tower 28 concealer
It has Polyglyceryl-3 Diisostearate which is comedogenic and broke me
out but on the Sephora website the concealer says: What it is: A
hydrating, non-comedogenic concealer that glides on like a serum ...
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damage item
I received my order and one item is completely damage !
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Re: damage item
Hi @elba722, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
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Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
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Re: Offer available to select BI members
I think there is a misunderstanding in communication. I wasn't asking
about the Friends and Family promo code. I tried to apply another promo
code from a few days ago, but it still didn't work, so I s...
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Re: Offer available to select BI members
Hi @YAMYAMING, I apologize for the confusion on my part and thank you
for clarifying! I'll send you a message for more information shortly.
Best regards,Laurie
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phone number
I don’t see an option to change my phone number anywhere in my account
settings. can someone please help me with this?
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Re: phone number
Hi @mayralopez6, I'll send you a message to assist! Best, Laurie
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Scratched off pin
Looking for any help with a gift card that has a scratched off pin ..
anyway to use the gift card still?
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Re: Scratched off pin
@kendranichelle You should still be able to use it in store as they can
scan or swipe the card.
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Trying to submit application for sephora visa
i want to apply for the sephora visa credit card but every time i try to
hit submit it wont work. I've double checked so many times to make sure
all the required info has been filled out and that i ch...
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Re: Trying to submit application for sephora visa
Hi @blueeyesyogi I'm so sorry to hear about this! If you're using a web
browser, please try clearing your cookies/cache and/or using a different
browser. If you're still having trouble, please try using your mobile
device. Thank you! Regards, Danee
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Re: Trying to submit application for sephora visa
Same. And before anyone says log in/log out, I already tried applying on
two different (yes, they are current with updates) devices with
completely different operating systems, neither one lets me submit the
application.
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Re: Trying to submit application for sephora visa
Hi @hiroller94, I'm sorry for the trouble! I'd recommend trying to sign
out and sign back, as well as clear your cookies/cache on your web
browser. You might also want to try applying through the Seph...
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missing package
I ordered almost $500 worth of products from Sephora. The package was
sent through FEDEX. When it got delivered I received an email and the
tracking number showed the package being delivered in a rand...
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Re: missing package
Hello please could you send me a PM too? I have a same problem. Thank
you!
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