Order canceled, why?
I made an order a few days ago and just found out that it was cancelled,
when the stuff is not out of stock.Why is this happenning? and why
haven't I received any notification about the cancellation?i...
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Re: Order canceled, why?
Update:I received a PM from customer service asking for my order number.
I replied with the number.The next PM I received says that sephora needs
to verify my information. I take this as the reason wh...
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Birthday gifts
Hi guys, so basically i am new to this birthday gifts thing and my
birthdays on 10th may. I already added what i wanted from the choices
and when will sephora send me the gift? Or is there anything i should
do?
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Re: Birthday gifts
@elenee777 at checkout, you'll be able to add your birthday gift to a
merchandise order of $25 or more! If the gift is successfully added, it
will be included in your order!
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Re: Birthday gifts
@elenee777 If buying online you have to purchase $25 or over to add the
bday gift and have it sent to you. You could also go to your local store
and pick it up with no purchase.
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$100 Rouge reward?
Can you still get the $100 Rogue reward? How do you get it? I never see
it in the bazaar.
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Re: $100 Rouge reward?
@Honneyybee We release new $100 Rouge Rewards every Tuesday and Thursday
around 9am PST in our rewards section: https://sephora.com/rewards
Please note they are limited and available while supplies last!
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My account
Why can’t I make any purchases been trying for 2 days now it won’t
even allow me to open my cart
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Re: My account
Hi @Britbratrose, I'm sorry about this! Can you please try placing your
order on both the browser and the app? On the browser, please clear your
cookies/cache or switch to a different browser. On your...
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Re: My account
Hey I tried everything it was working the other day but then it started
acting up again doing the same exact thing
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Re: My account
@Britbratrose Sorry to hear that! I'm sending you a PM.
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Evaluator Program 2024
Hello! I was wondering if there is an evaluator program that is active
and wondering how I can sign up? Thank you!
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Re: Evaluator Program 2024
Hi @Alyssareneeme, Thank you for reaching out! My apologies, we do not
currently have an evaluator program. For more details about our Sephora
Affiliates program please visit:
https://www.sephora.com/beauty/affiliates Best regards,Laurie
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Scentsets GWP - incorrect perfumes
Hello,I received my scentsets mothers day GWP today and almost ALL of
the perfumes are different than the ones advertised. I did not receive
Tom Ford Cafe Rose which I was most interested in, or any t...
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Re: Scentsets GWP - incorrect perfumes
Hi there, I had a similar experience but I recieved half which were
men's samples in the mother's day sample pack? Very disappointed!
Thanks, Brittany
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Customer service
Worst customer support left the chat saying oh I need to assist someone
else
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Re: Customer service
@ggn13 I'm sorry to hear that! If you have additional questions or need
further assistance, please let reply with your inquiry so we can assist
you further.
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Review Submission Error
I keep getting an error when submitting a review. I’m trying to submit a
review for Shaz & Kiks Ultra Hydrating Turmeric Root Shampoo. Product
was just launched today on Sephora but hasn’t gone live. ...
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Re: Review Submission Error
@cobaltbeauty17 I see that you have submitted a review for this product,
which is currently pending moderation and why you are now receiving an
error message when trying to submit another one. It can ...
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I wish sephora stopped using CDL
So.... Whenever i see that my sephora package is being delivered by CDL
i panic. My package is usually stolen, but CDL's customer service likes
to say "lost". This has happened to me every time sephor...
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Re: I wish sephora stopped using CDL
@Sherree720 Thank you for taking the time to share your feedback with us
regarding one of our carriers and I'm so sorry to hear about this. I
will share your feedback directly with the appropriate team.
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Exchange
I would like to exchange my concealer since the product number is darker
that I used to use and last week I exchange with the number because the
color that I have been used was brighter but when I thi...
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Re: Exchange
@maneliam yes, you should be able to! You can learn more about our
return/exchange policy here: https://sephora.com/returns-exchanges
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Re: Exchange
@maneliam I would contact customer service to get clarification
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TAX EXEMPTION
Hello, how can I add my tax exemption card to my account? For in store
and online purchases.
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