Missing items from fragrance promo
Hello, I just got the scentset promo with my order however the SDJ
product and 2 fragrances are missing. While I get that the samples can
vary (and they did, only 1 matched the promo photo/list) , the...
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Re: Missing items from fragrance promo
Same happened to me.No SDJ extra but I do seem to have gotten 2 more
samples in my case (the email said 5 and I got 7). I also understand
these things run out but I also want to mention it in case it's
something to look into on your side. Thank you.
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grande lash serum nightmare
I am on the verge of tears typing this out. I received a sample of the
grande lash serum, and I now have a chalazion. I am not sure what to do
now and it’s very frustrating to have this bump on my eye...
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Re: grande lash serum nightmare
@xoil I'm sorry to hear that! I recommend contacting your doctor
directly as they can see you in person and provide proper diagnosis and
treatment as needed. There are many factors that can affect you...
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Missing samples
Hi! I've been ordering a few times now but this last time I didn't
received one of the free samples. I was excited to try a new perfume.
Since I already bought 2 full size bottles from getting these s...
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Setting powder
I barely got my package and when I opened it, I unscrewed the lid of my
product and just saw powder, is it supposed to be like that??!
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Package is still not delivered
I ordered on April 21st and still have not recieved my package. I have
reached out to USPS and filed a claim and nothing has been done. I
either want my package or a refund for my items as well as the...
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Consistently not including samples
I made an order in late march, and received an incorrect sample, of
Danessa Myricks rather than what I ordered. Now, I have placed 2 more
orders, one with a half filled prada intense perfume sample an...
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Re: Consistently not including samples
Hi @littletraveller, My apologies! Samples can be substituted but they
shouldn't be missing. I'm sorry for any disappointment this caused and
I'll send you a message. Best, Laurie
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Re: Consistently not including samples
@LaurieBT I’ve also experienced this with a recent order as well as some
in the past where samples I selected were missing altogether. I just
assumed maybe I had missed some fine print where samples w...
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Sephora gift card
Is it true that Sephora is giving 750 dol gift card for trying their
products?
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Re: Sephora gift card
Hi @mariahanah, This is not a current offer with Sephora. To view our
currently available offers, please visit our Beauty Offers page >
https://www.sephora.com/beauty/beauty-offers and subscribe to ou...
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How long until I get Refund
I purchased a Dyson on April 24 and canceled instantly due to incorrect
shipping information. today is may 1 and I have not received my money
back. How much longer do I have to wait?
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Re: How long until I get Refund
@Jennifer5555555 If your order was cancelled you would not be charged
and the pending authorization is typically released within 1-7 business
days, depending on your financial institution.
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Missing samples
Anyone else missing samples when their order arrives? This is the second
time it has happened. When I contact support they offer 50 points. One
of the reasons I get excited about my order is the samples. I don't
think 50 points fixes the issue.
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Re: Missing samples
This just happened to us! Ordered the Mother’s Day gift sample with my
daughter who was SO excited about getting the extra sol de janeiro
sample and nothing in the box! So disappointing - if the bonus...
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Re: Missing samples
I see this is a common problem with the online orders. I thought it was
just a one off issue when I didn't receive my samples. This is very
disappointing as the samples are always a nice little bonus!
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Re: Missing samples
This just happened to me too, it was very disappointing. Has customer
service been able to help with this issue for anyone?
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Re: Missing samples
Hi I get the samples, but other, that I wanted. During last 2 weeks I
did 4 orders and I get may be only 2 desired sample, others were replace
by something not value for me 😞
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Re: Missing samples
Hi @Mifi, Samples can be substituted depending on availability at the
location where your order is packed. We appreciate you sharing this
feedback with us and apologize for any disappointment this causes! Best
regards, Laurie
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Re: Missing samples
Yes, I understand, but often I will buy something in Sephora because I
saw an interesting sample available. And the price in Sephora recently
are bigger that in other places 😞
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Re: Missing samples
I received no samples on my last order. The samples are listed on my
invoice, however not in the shipment. Pls address
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Re: Missing samples
Same here! I got my order but the samples were missing. Customer support
just added 50 points saying there's no guarantee that samples will be
shipped as they could be out of stock. Why am I able to c...
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Re: Missing samples
I didn’t receive my samples either and I was actually excited for them
this time 😞 The online chat is also always unavailable during the hours
it’s supposed to be open.
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Re: Missing samples
I ordered online as well to try one of the samples I was interested in,
but didn't receive it! This is the second time that happened too.
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Re: Missing samples
Hi @Lizzyy2080, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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