Sephora.com Site Issues

[KatieBT]

Hey BeautyTalkers,

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

Thanks!
Katie

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot 🙂 

[ramonapilgrim]

Thanks for the fix!  Works! However, Sephora needs to fix this...ridiculous to have to do this for each page, every time I get on the website....

[Jessyuan]

help how do i fix this?! I can't even close out of the box

[sister13]

Yes! Was just coming to post, since it’s been persisting! Has definitely kept me from purchasing since I can’t see info on new products. I’m on safari on iPad.

[fatimamummy]

I am  this issue for a long time now .

[Lucki1]

@michelleshops I’m having this issue as well and it’s very frustrating! In addition to clicking on the actual image to make that white box disappear, I’ve also been having luck by hitting the series of lines on the left side of the website address bar. It switches it to “reader view”. Still not ideal but I hope it helps those still experiencing difficulties. Ps I’m using an iPad with Safari if that matters. 

[liltinkster]

I'm having the same problem on my iPad in both Safari and Chrome. It happens when requesting both a desktop and mobile pages. This makes it impossible to shop on the site and had been happening for weeks! This really needs to be fixed before the rogue sale starts Friday for those of us who can't make it into a store!!!

[Kim888]

@michelleshops @loverockandroll @scott1201 @starsandbucks @Raritystar

@playingdressup posted that if you click the actual picture of the product the blank white space loads and then you can x out. that is working for me on a desktop!

[starsandbucks]

@Kim888 Thank you for the workaround! Unfortunately I haven’t had much luck with it. I’ve had to copy and paste the text from the page into notepad for products I really want to read about. I can’t think of a much worse consumer experience.  @KatieBT

[michelleshops]

Thank you @Kim888 and @playingdressup this has been working for me!  It's not ideal but at least I can read the information! 

[Raritystar]

@Kim888   @KatieBT   Thank you so much for letting us know! Unfortunately, on my iPad via Safari browser I still see the blank box and clicking that x doesn’t work. I’m wondering if it’s just a mobile device issue? Hope Sephora still looks into this matter. Thank you again 🙂 Much appreciated!      

[loverockandroll]

Thanks for the update @Kim888. That works for me too!  Yeah

[Raritystar]

Yes, I’m also seeing this same exact white blank box. It’s quite frustrating as you can’t read product descriptions, and clicking the “x” does nothing. I’m seeing this on iPad using Safari. Hope this gets resolved soon! Thanking you in advance! 

[starsandbucks]

@michelleshops Yes, I've been seeing this on my laptop!

edit: just also adding a screenshot. Using Chrome 68.0.3440.106 on a Microsoft Surface Book 2. 

@KatieBT

[scott1201]

Yep! Happens on my iPad (safari) and PC (chrome) @michelleshops @KatieBT

[Kim888]

@michelleshops yes that's happening to me too!

[loverockandroll]

Happened to me too today on laptop and iPad. I was thinking it was just me 🙂

[michelleshops]

I'm oddly comforted it's not just me @Kim888 !

[veronika23]

What will it take to get the love list fixed??? I have so many problems I don't even know where to start. It's truly a PITA ever since they've changed it. It's frustrating and makes me want to shop elsewhere since I can't seem to access the products I've added to the list for future purchases.

@KatieBT@ShiraBT@LexBT

[PinkEvergreen]

@veronika23 Are you browsing on mobile or desktop? Can you post a screenshot of what’s happening? 

[veronika23]

Desktop. I can't really post a screen shot... it doesn't sort properly, doesn't load properly, sometimes I can't add to my list, sometimes it's difficult to remove something. Just a PITA @PinkEvergreen

[PinkEvergreen]

@veronika23 Well that’s a bummer! I use mobile and I’ve found it pretty painless, apart from the login token issue I mentioned in another post. I’m sorry it’s been an annoyance for you 🙁