Important Changes to Beauty Insider Community Private Messages

[SephoraBIC]

Beginning August 1st, 2024 at around 9am Pacific Time, the default Forum private message setting will be set to “OFF” for all members of the Beauty Insider Community. This means that all members of the Beauty Insider Community, including existing members who currently have their private messages turned on, will have their PMs defaulted to OFF on August 1st. Please visit account settings (the gear icon) on a desktop or mobile web browser to adjust your preferences.  

Once private messaging is re-enabled after being toggled off by default, any previous message history will be restored. Going forward, new members joining Community for the first time will have their private messages turned off by default when they register, with the ability to visit account settings to adjust their preferences.  

[WinglessOne]

In case anyone’s having trouble finding this in their BIC settings, here’s how it looks in mine (using Chrome via iPadOS to visit Sephora’s website in desktop content mode): 

To get there, click/tap Settings (gear icon beside the bell icon) > Preferences > Private Messenger 

I can’t speak to the location in the Sephora app because I don’t use the app. But I assume it’s the same.

[Paigeandhannah]

Ok good to know

[CynthieLu]

@tenchoebodh 

@SamiAww 

@insiderAimee 

I can't pm you back until you turn your messages back on

[SamiAww]

Hi! I've turned my messages on. Thank you

[CynthieLu]

@SaylorLane I can't reply to your pm until you turn your PM's back on

[peculiarzmakeup]

Hi @TeamBIC 

The message icon is still appearing and giving me an error message as well and I can’t find it in the account settings.

thank you so much 🙂 

[keelybt]

@peculiarzmakeup @PrettyPaint @Mellmars1185 The PMs should be off as expected now! Please visit your account settings to adjust your preferences.

[Mellmars1185]

@keelybt I am just reporting that I am no longer getting any sort of notifications.

[PrettyPaint]

@keelybt Thanks! It's working for me now!

[Mellmars1185]

@keelybt Hello! I tried again. The email was 'OFF'. However, the PM was still 'ON'.

[peculiarzmakeup]

@keelybt @Mellmars1185  

it’s the same for me too, and it doesn’t give me the option in my account settings about PM I can’t find it I don’t know if it’s cause it’s on

thank you 😊 

[SportyGirly125]

@peculiarzmakeup @Did you go to the gear next to the bell icon and click on preferences in the settings?

[peculiarzmakeup]

It may just be my app or on my device but I’ve only ever seen the bell and the message icon next to eachother. I can try on a desktop I just don’t have one at home. Thanks for always helping, I really appreciate it 😁💕 @SportyGirly125 

[SportyGirly125]

@peculiarzmakeup @Have you tried mobile web?

[peculiarzmakeup]

I have. Im gonna try it on a desktop @SportyGirly125 

[SportyGirly125]

@peculiarzmakeup @Interesting because it shows up for me on mobile web not on the app. 

[peculiarzmakeup]

It worked for me on the desktop, 🙂 thank you for your help! @SportyGirly125 

[PrettyPaint]

When I click the envelope button, it just disappears and gives me an error. I'm not sure that it's working for me.

[keelybt]

@PrettyPaint This is being looked into and we appreciate your patience. 

[PrettyPaint]

@keelybt Thank you so much. Take your time! 

[Mellmars1185]

@SephoraBIC Hello mine were not turned off when I signed in. I reset and they were still on. So I saved.