Important Changes to Beauty Insider Community Private Messages

[SephoraBIC]

Beginning August 1st, 2024 at around 9am Pacific Time, the default Forum private message setting will be set to “OFF” for all members of the Beauty Insider Community. This means that all members of the Beauty Insider Community, including existing members who currently have their private messages turned on, will have their PMs defaulted to OFF on August 1st. Please visit account settings (the gear icon) on a desktop or mobile web browser to adjust your preferences.  

Once private messaging is re-enabled after being toggled off by default, any previous message history will be restored. Going forward, new members joining Community for the first time will have their private messages turned off by default when they register, with the ability to visit account settings to adjust their preferences.  

[CynthieLu]

@Girly2Shoes I tried to respond to your private message but your messaging is turned off right now, 

You can fix it on the site from your web browser but not on the app. ✉️📫

[Girly2Shoes]

Hi again sweet @CynthieLu I think I got it straighten out, please try again.

[Girly2Shoes]

Can't access the settings on my phone browser.

[faeriegirl]

@Cindylicious77 I tried to respond to your private message but it says your account is not set up to receive them. You can update it in your settings. To answer your question- 
A few times a year they send them out to the members of the community with the highest engagement. It can be on the forum, gallery, reviews, and q&a. The more you engage the higher chance you have of receiving a gratis box!

[kristyd35]

Where do you turn them on

I need step by step 

I always them on before so I don't why they are turned off!

Private messages 

I can see some messages in my message area 

[SportyGirly125]

@kristyd35 the gear icon doesn’t show on the app. It should appear on desktop or mobile web. Look below for the image of where to find it.

[DaneeBT]

@kristyd35 Please be sure you are fully logged into your account. Then, visit the account settings (the gear icon) in the top right corner on a desktop or mobile web browser (not the app) to adjust your preferences. Thank you!

[beauty1352]

Hi does anyone else have a link for the f&f sale ending today? It would be greatly appreciated!

[SportyGirly125]

Reminder again to turn your messages back on (if you want) or you will not be able to receive messages from other members. 

[mmmiu]

Hi! There is no little gear/setting icon on both my mobile app or desktop, is there something not working?

[SportyGirly125]

@mmmiu the gear icon doesn’t show on the app. It should appear on desktop or mobile web. Look below for the image of where to find it. 

[maxdlerner]

we need help for my phone number 

[DaneeBT]

@maxdlerner It looks like your private messages are currently turned off. Please send me a private message with more details surrounding your inquiry or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[greeneyedgirl107]

@SephoraBIC I'm on my phone (not app) and can't seem to find the account settings/gear icon.  Is there a pic you can post so I can see what it looks like on the screen?

[SportyGirly125]

@greeneyedgirl107 

[greeneyedgirl107]

@SportyGirly125 thanks so much for posting!  Helpful!  I think I got it.  💕 💞 ♥️ 💜 

[GG84]

I’d like to think I’m tech savvy but I guess not. How do I do this on the app? I can’t locate settings anywhere for messages. 

[SportyGirly125]

@GG84 Sadly you can’t do it on the app. Only mobile web or desktop. 

[GG84]

Okay NVM, deleted app, did the thingy on the website, redownloaded app - all good 😅

[CynthieLu]

@SephoraBIC @TeamBIC 

Hello! 👋 I'm noticing an small issue with this in my private messages. I'm receiving messages from members but when I try to reply to them it says they haven't turned thier messages feature on.

Maybe there could be a message, if you send a message when your PM's are tuned off. Something like a reminder to turn on thier PM's in order to hear a response?