play box being cancelled from Sephora!!!

[kay420]

has any body else gotten an email like this??

[jessicalocklear]

I did too, I think they had a system glitch. mine said they accidentally charged me twice, so I got an email saying "play box cancelled", as in they cancelled the 1 extra order.

[DebbieEMS27]

Yes, their computers messed up. You may see two charges but will only be charged for one. How you can tell if a email is legit from any company is hover your mouse over the email. (Example) the legit email will saw @sephora.com, @amazon.com ect. I did get the same email, I do see two charges "pending" which has not been taking from my account. I do get emails shows from "Sephora" however, hover your mouse over the sender and look at the @ it will always show a legit email. Spam emails will show @something odd hoping you will open it.

---

kay420 wrote:
has any body else gotten an email like this??

---

[keelybt]

Hi @kay420 Sorry for the confusion! You should have received a email before this explaining the issue. We had an issue where 2 boxes were scheduled instead of one. This is the cancellation of the second box. You are still receiving your November box.

[Lisazigg]

I got that email, its very generic. They charged me twice this month so they cancelled one of the boxes. Look at your order history. Mine shows one cancelled play box and one play box still pending for november. hth

[Anonymous]

i got charged twice for my box and got tge email not happy about this

[keelybt]

Hi @Anonymous So sorry for the confusion! You should see a refund post to your account within 7-10 business days.

[kay420]

this is crazy i really want my box. i get that they are having issues with changing everyone twice,but it be nice if the email explained more than it was cancelled.

[PlaidLove]

My sister just got the same email saying her order was cancelled. Seems like customer service is struggling right now.

[shopperlock]

Yes my Mom got it too. What’s up with that?

[Reb5]

Same email, except they say my credit card info is wrong. But it's the same card and it hasn't expired. 

[keelybt]

Hi @Reb5 That sounds like a different email. I'll look into this for you and send you a message with more information.

[filledoux]

i got an email saying they charged me twice by mistake then an email saying they cancelled my play box.

[Courtms]

I literally just got the same email. But sephora charged me twice this month so im wondering if they just cancelled one.

[ginahkyoo]

Same here!

[kay420]

i was charged twice but i never got an email about it.