PLAY! by SEPHORA Invitation FAQs

[sephoraadmin2]

PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

For those of you already on the waitlist as of April 8^th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

[sephoraadmin2]

PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

For those of you already on the waitlist as of April 8^th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

[Anonymous]

I also received my invite, but I clicked on the link and it put me back on the waiting list. I don't know why they sent me an invite.

[Anonymous]

I received the email to alert me that I am off the waitlist and that i had 7 days to sign up. I clicked the link and it does not allow me to actually subscribe. What am i supposed to do?

@sephoraadmin2 

[magicmonkiee]

I received my invite, but I clicked on the link and it put me back on the waiting list. I don't know why they sent me an invite, and then said I can't sign up. So disappointed 

[Anonymous]

I received my invite and said I had 8 days to sign up. I clicked on it the second I received the email and it put me back on the waiting list! How do you get to the next step?

[Anonymous]

I'm also having the same problem as everyone. This is very disappointing.I was looking forward in participating in sephoras subscription. 

[rebelrn]

SEPHORA WAKE UP. YOUR DELIVERY IS TERRIBLE FIRST OF ALL ( you always say delivery in 2 working days but never happened ever) NOW YOU LEAVE ALL THE BEAUTY INSIDERS HANGING LIKE MONKEYS. I THINK YOU NEED TO HIRE A NEW TECH PERSON TO STRAIGHTEN YOUR WEB SITE. YOUR SITE SUCKS. VERY FRUSTRATING AND DISAPPOINTING!!!

[rebelrn]

Exactly the same problem. Received the invitation, what's the next step?

[MaletchsMommy]

Wow we are all in the same boat! Wonder what we can do to get this fixed?

[LizzieMac]

Hello- please help! I just received my second invitation telling me that I am off the waiting list and have 8 days to respond only to be told that I am still on the waitlist.

What is the problem, please? I would like to subscribe now.... 

[Anonymous]

So frustrating!!!! I have the same problem.

[carodura84]

Super sad I got my invite today I was off the wait list and now it isn't working whhhyyy!!!?? Super disappointed ☹️😒

[Anonymous]

I am in the same boat as the rest of the ones below. I received an invitation that said I am no longer wait listed. I went to the page I was directed to and now it says no spots available that I have been added to wait list. 

[EmeraldPhantom]

I like the rest of the girls are putting their information in over and over again in vain after getting the email letting me know that I am off the wait list. Please help! I have been waiting for months for this box and it is something that I really want to sign up for. I am not sure why this is so difficult.

[alexandra101]

I also got the invitation and can't sign up for it. Hopefully Sephora will fix it.

[jenniferbee]

Same as everyone else posting. I received the invitation email today, but there's no spots available after I enter my email address to sign up. I've tried a few different times tonight. Has anyone successfully got in after trying multiple times? Or, are we really back on the waiting list?  It shows I have over 8 days left to join. Should I keep trying???

[sophiegirl72]

Same problem as everyone else. Got the invitation that said I have 8 days to sign up yet when try it says all slots are filled. Disappointing!!!

[bunnieo]

The same thing happened to me.  I finally got an invitation, after being on the wait list for months and my spot was already taken.  Why would Sephora send out an email saying there is a spot available when it's a free for all?  What's the point of a wait list?  And why wouldn't you let Rouge & VIB's have a chance at subscribing first?  

[Cheychey93]

I'm so disappointed!! I've been waiting to get the Play and I got my email saying I was off the wait list but it's saying all the spots are filled up already and I still have 8 days to do it! 

[FashBeauAddict]

I got the email a couple of days ago and the link was glitchy from the beginning through my mobile. I finally decided to try on desktop today and am still having the same issues. I've been on the wait list for months now. Definitely not cool if I have to wait again!

[Jally]

I thought I subscribed, but I didn't get any confirmation saying that I did, and it ended up just causing me to purchase what I had put in my cart. How do I know it actually subscribed me?

[TinaRast]

I have the same issue