JUNE SNEAK PEEK!

[SephoraPLAY]

Your June box is a kickoff to summer with hot products that work hard to keep you looking and feeling fresh all night long.

Now, it’s spoiler time!

Your summer look will be on point from sunup to long past sundown with a stay-all-day product from one of these two brands: COVER FX or Too Faced.

[Anonymous]

Have tried to message you multiple times and for whatever reason I can’t. But would really like some help understanding what’s going on!!

[Anonymous]

First month subscribing to play! ...and already I’m extremely unhappy just with the entire process, not to mention the box I’m getting (am excited to try the mascara I got though). Received an email on the 15th saying my box shipped, however ups claims they do not have my shipment?? (It says my tracking number is invalid). Really upset about this. I should be able to make sure my package is at least coming to me! If this happens again, I’m probably cancelling. It just makes me very nervous. 

[MargeW]

I would cancel now.  I keep getting repeats and hair products I can’t use, tiny perfume samples, and foundation samples that aren’t my color.

[xavier50]

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@Anonymouswrote:

First month subscribing to play! ...and already I’m extremely unhappy just with the entire process, not to mention the box I’m getting (am excited to try the mascara I got though). Received an email on the 15th saying my box shipped, however ups claims they do not have my shipment?? (It says my tracking number is invalid). Really upset about this. I should be able to make sure my package is at least coming to me! If this happens again, I’m probably cancelling. It just makes me very nervous. 

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You should quit if you have a bad feeling already. Samples are overrated and overpriced.

[Anonymous]

Idk if this will help out now but try emailing them or calling and see if they can help you out, I still haven’t gotten mine it’s ridiculous

[audmott]

Disappointed that I didn’t get a box either either the tatcha, bum bum cream or living proofs.   I use tatcha and have not tried this product yet.  I’ve also really been wanting to try the bum bum cream and living proof brand.  Fingers crossed for next month.

[daftplague]

Getting a Play! Box has been extremely helpful in emboldening me to try new things, however, I've been disappointed as of late in the repetition of sample content. My version of June's box will contain all brands I've already been introduced to, and a few items that are identical repeats from boxes in the last 8-10 months. 

I would love to have the boxes showcase more all-natural products and less perfume samples. They're easy to add, but also a throw-away item most of the time.

[LoryBelle]

Keep in mind that the box includes 5 deluxe samples every month and the perfume samples (or foil packets) are just an added bonus.

[BrookeMichele]

Why is it that I get charged the first of every month but get my box later and later every month? I don’t even get to try all the products before you’re charging me for the next box! I unsubscribed before due to other frustrations but signed back up because I missed getting the random perfume sample with a few other goodies but now I’m not always guaranteed a perfume sample every month 🤦🏼‍♀️ I’m considering giving one more chance to next months box before making the ultimate decision of saying goodbye to Sephora Play Box for good this time. But that’s if I ever receive this months box!!!

[nyorker99]

So this is going to sound really lame... but how do you know which box you are getting?  I've looked at my email, I've looked at my order, and nowhere do I see a box number... Help?  

[RedNatural]

@nyorker99 Not sure why you were told the last 3#'s of the order# by a mod. It's not. Go to Sephora online, not app, find order# for this months Play, click on it, at bottom of order# is an ITEM#. Last 3 of the item# is your box.

[melissabt]

@nyorker99,

You can view the box number by finding the order in the order summary tab, find the order number and it will be the last 3 digits. If you need additional assistance with this, please let me know!

[GiveTwoKnits]

I got an email saying my box shipped on the 13th but the tracking number still says “Shipment information received by UPS Mail Innovations” and no date for the expected delivery. My box number is #389 but they sent me an email with the box contents which don’t match box #389 but box #363. I’m actually happy about the box I will get because I won’t get the way too dark foundation, but still. Be consistent, Sephora. Also, please ship my box already. I’m losing my patience.

[GiveTwoKnits]

My Play! box was actually shipped today, not the 13th Sephora claimed. It’s supposed to arrive on Monday, the 25th. So ... it will have been 12 days for it to arrive. I’m not happy with this. Not happy at all. I’m not canceling my subscription presently, but I will consider to do so if this continues in following months. Grrrr.

[Milanova]

This same thing happened to me! Mine said it shipped on the 13th and still no tracking! I was also supposed to get #389 and for awhile it was showing the contents of another box and I was happy I wasn't getting #389. Now when I go to the Sephora play site it says I'm still getting #389 :(. I cancelled, there is nothing in this box that I don't already have or that I want. 

[JusticeGinger]

I'm having the same problem! I'm waiting a day or two then calling Sephora

[XaviGlamSquad]

I’m having the same issue. It’s been saying “on its way” since Friday with no update. My sister got hers today and mine still hasn’t shipped. This is actually the first time I ever have this issue since subscribing almost a year ago.

[ACACIALAWSON]

I am having the same issue! This is going to be my first box I have been pretty excited and anxious waiting on it. It said it went out on Friday now I just checked and it updated with estimated delivery of Monday the 25th. A whole 10 days after it claimed it was shipped....a little disappointed in this. I'm going to hold out and see how it goes. This is my first box and I'm already upset also at the fact that it was in MD and went to New Jersey when I live in VA...not sure why it has to go from MD to NJ to who knows where just to come back through MD to get to VA???? 

[molly212]

I'm having the same problem!! Contact Sephora and didn't give me a good answer just that it hasn't been shipped from ups apparently. I do have a tracking number but doesn't work on ups tracker. Do you have one too???

[melissabt]

@molly212,

Thank you for your patience, it can take a few business days to see that the order has progressed with UPS. You will then see additional scans with UPS.

[Anonymous]

Having the same shipping problems. Play box will be here Monday 25!