Benefit Gimme Brow Recall - September Box

[mintjuleps]

Benefit is recalling the Gimme Brow Eyebrow Gel that we received in the September Play Box.  Should we be concerned if we used it?  Is the mini that we received included in the recall?  

[wookiep]

Just spoke with sephora customer service and they said they could send out a replacement product or refund the box for that month with the recalled product. Very excellent service and was resolved within the phone call. Highly satisfied with the service, a little bummed about not getting to try the gimme brow. I was looking forward to seeing what all the hype was about but glad I found out about the recall before I used it!

[ShirleyReyna]

So how do we return it ??

[ZaraGad]

So what does that mean? Do we return it, exchange it.. will we get compensated for it? I’d hate to see my money go to waste. Thank you

[PrettyMummah143]

Eww....oh man, gross!!!!!! What are they going to do!!!???? I GOT ONE IN MY BOX & IM STILL USING IT...WELL, "WAS"!!!! YUCK...😝

[Cynbrooks1617]

oh no.. I've been using it a lot too 😭

[meggierose]

I didn't know about the recall. I almost used it this weekend on my own brows and my mom's but used Goof Proof instead. Yikes!

[Fabhuntress]

As long as you are using it like it supposed to be used AKA for the brows. The problem was that someone used it on their lower lash/ waterline ( so user error). If you are using it on your brows your fine. There has been no claims that using is on your brows will harm you in anyway. I'm guessing they did this as a precaution against frivolous lawsuits. Remember this is ONE person allegedly claiming it caused some sort of eye infection. I saw a picture of the woman's eye and honestly, I'm no Dr.) But I didn't see anything!! No extra redness, nothing swollen she even pulled down on her eye so far you could see the entire under lower membrane. I tried so hard to try and find anything out of the normal but couldn't. So people are probably wondering why they would do such a big recall for only one claim. Well, it's cheaper, but the possible liability of people that will come out with false claims, there are always opportunist that ruins it for everyone. Please take this as only my opinion.

[JessicaAmento]

I was gifted the Benefit Gimme Brow at the end of July, and used it strictly on my eyebrows, yet developed MULTIPLE eye infections. I went to the eye doctor 7 times between August and October (when I ran out of the gel that I wore every day)....

When this recall was announced, I was so relieved that there was a root cause, as my eye doctor had been perplexed and thought I had developed an allergy to my contacts (which I have worn fine for 10+ years).

[Anonymous]

Thanks for posting about the recall. Else I would not have known about it.

[melanito]

Does anybody know what would be a comprable shade to the medium Gimme Brow in Anastasia Brow gel and in the Clinique Just Browsing mousse? If anybody has used  these products and knows what the right shade would be that would be great ...thank you. And if you have a strong opinion on which you like better let me know. Hope nobody has pink eye!!!

[devious421]

I prefer Anastasia brow gel. I use caramel which is slightly lighter than give me brow 3.

[Anonymous]

great! I got one in sephora play, and two weeks ago placed an order for one benefit set! 

Does anyone know how to contact cs?

Thank you for sharing!

[SephoraPLAY]

Hi @Anonymous - you can reach the PLAY! Customer Service team by phone or email: playhelp@sephora.com or 1-844-PLY-HELP.

xoxo,

Team PLAY!

[jisub89]

@Anonymous, you can contact Sephora's CS team via phone, live chat, email, and most of their social media, i.e, the customer service group in  the beauty boards, facebook message, twitter, etc. 

[Anonymous]

Thank you for helping! Left a msg to admin, hope it will help 🙂

[doodlekat]

Am I the only one that got a different box?? mine didn’t have the Benefit brow item: was your box “A Change of Face” box? This is my second box, are they sent by skin type or age or something? Thanks !

[makeuplover1099]

There are different PLAY! boxes! Sephora uses the questions you answered in your PLAY! profile when you signed up. 

[Anonymous]

I had no idea this was recalled! I've been using it (I've never tried it before I got it in my box) and it feels like glue & has made my eyebrows hard. I thought that was just how it worked and I didn't really care for it. definitely throwing it out now.

[PrettyPaint]

Thanks for posting this. I wouldn’t have known about it otherwise. I’m pretty sure I got one in my play box...now time to figure out where I stashed it.

[Kim888]

agreed it didn't even occur to me when I first saw it but I did get that mini in my September box. Guess I'll send customer service an email. 

[raquelce]

I feel like we should get 100 points given to our account as sort of refund since we got it in Sephora play.