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VIB Rouge FAQs

 

 

1.) What is VIB Rouge?

VIB Rouge is our newest and most premium membership tier. When you spend $1,000 on merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations within one calendar year (January-December), you qualify for VIB Rouge status. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

 

2.) When did VIB Rouge begin?

VIB Rouge launched on July 23, 2013. If you spent $1,000 in 2013 by July 23, 2013, you qualified for VIB Rouge status.

 

3.) What qualifies as spend towards VIB Rouge?

All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations during one calendar year (January-December) count towards the $1,000 spend requirement. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

 

4.) Do merchandise purchases made a Sephora inside jcpenney locations count towards the VIB Rouge spend requirement?

Yes. All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) count towards the $1,000 spend requirement.

 

5.) Is VIB Rouge available in Canada?

Yes. VIB Rouge is available in Canada.

 

6.) When does my VIB Rouge status expire?

VIB Rouge status is good for the calendar year in which the BI member qualifies and the following calendar year. Annual requalification is required.

 

7.) What benefits do I get as a VIB Rouge client?

As a VIB Rouge client, you receive the following benefits:

• All the great benefits BI & VIB clients receive

• Free Shipping on all orders

• Unlimited access to the Beauty Studio

• Exclusive invitations to Rouge-Only Events

• Special seasonal surprise gifts

• Access to a Rouge Concierge

• And much, much more… Learn more at Sephora.com/rouge

 

8.) If I am VIB Rouge, do I still qualify for regular BI and VIB benefits? Yes. In addition to all the additional benefits you receive as a VIB Rouge member, you still receive all the benefits Beauty Insiders and VIBs receive.

 

9.) I have 1000 points, why don’t I qualify for VIB Rouge?

If you have accumulated points over the years and have 1,000 points in your Beauty Bank, you must still spend $1,000 on merchandise at Sephora.com, in a Sephora retail store or in a Sephora inside jcpenney store within a calendar year (January-December) to qualify for VIB Rouge. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

 

10.) I haven’t received my VIB Rouge Welcome Kit.

Where can I get one? When making a purchase online at sephora.com you will be prompted to add a VIB Rouge Welcome Kit to your basket during the checkout process if you qualify for Rouge status. When making a purchase at a Sephora retail store or Sephora inside jcpenney store, your cashier will give you your VIB Rouge Welcome Kit if you qualify for Rouge status.

 

11.) Will I receive the same VIB Rouge Welcome Kit online as I would in store?

Because you do not need a Beauty Insider membership card to shop online at Sephora.com, the VIB Rouge Welcome Kit you receive online will not include a membership card, but it will include everything else the kit includes. The VIB Rouge Welcome Kit you receive in store will include a membership card.

 

12.) Will returning merchandise affect my VIB Rouge Status? If you have qualified for VIB Rouge, returning merchandise will NOT affect your current year’s VIB Rouge status. However, annual requalification is required.

 

13.) I have already signed up for 2-day Flash shipping, but as a VIB Rouge client I receive Free Standard Shipping. Will I be reimbursed?

As a VIB Rouge member, if you would like to be reimbursed for Flash shipping please call Customer Service at 855-RougeVIB.

 

14.) Are the “Special Surprise Gifts” VIB Rouge clients will receive going to be the same samples we receive today as VIB members?

The same great offers will be offered to our VIB members throughout the year; however, additional offers will be available to VIB Rouge members only.


15.) I see a "VIB Rouge" board in BeautyTalk, but I receive an error message when I try to access it. Why is that?

The VIB Rouge board is exclusively available for VIB Rouge members. When you reach the Rouge level you will be granted access to the board.

Re: VIB Rouge FAQs

I'm trying to RSVP for an event at the Eaton Centre in Toronto but the phone number listed (1855rougevib) does not go through. Whenever I dial the number, I get a message saying the number is not listed. Can you help?

Re: VIB Rouge FAQs

@JerushaC please make sure you are dialing 855-768-4834 thanks!

Luv&Lipgloss, Diana

Re: VIB Rouge FAQs

When I called that number, I was directed to a heating and air conditioning company.

Re: VIB Rouge FAQs

Just called Sephora to confirm. The number was actually 4384 not 4834. Thanks anyway!

Re: VIB Rouge FAQs

I became VIB Rouge a few days ago in a Sephora store. I received a new card, but not the "welcome kit" and free lip stick that it sounds like I would have received had I ordered online.  How can I get a welcome kit since my local store doesn't have them? Will I have to wait until I place an online order?

Re: VIB Rouge FAQs

Hi lec0419 - Your are able to place an online order to include your VIB Rouge Kit.  If you do not see the kit, please give us a call at 1-877-SEPHORA and we would be happy to help!

 

xo, Mia

Re: VIB Rouge FAQs

If I become rouge, I just read it is good for a year, do I have to spend another 1000 to requalify? Thanks

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Re: VIB Rouge FAQs

Hi friedrice,

 

If you were to qualify anytime from now through 12/31/13, your Rouge Status would remain until 12/31/14.  You would then need to spend a minimum of $1000 within 2014 to requalify for the following year Smiley Happy  I hope that clarifies!!

 

xo, Mia

Re: VIB Rouge FAQs

Thank you So much! Smiley Happy

Re: VIB Rouge FAQs

Is vib rouge free shipping to canada also

 

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