Rewards Bazaar is a JOKE

[osexyone339]

How is it that I can go to the rewards bazaar the minute I receive the notification of a new rewards and it's sold out as soon as it posts??? Something is not quite right, either Sephora is playing just to get you to log in and be tempted to make a purchase, or the good rewards are being given to employees who have first hand knowlege.  This reward system sucks!!!

[NeeshaB]

OMG I refreshed at 11:59 at 12:00 the new rewards appeared, I clicked one and it was instantly sold out. So frustrating! I have over 4,000 points that are just sitting there because every time that I see something that I want, it is instantly sold out.

[Mackenzie61]

Exactly the same problem when I come here to try and redeem points. Infuriating!

[RebeccaBT]

@Mackenzie61 I am so sorry to hear you missed this week's opportunity, but there's always next [Tuesday/Thursday]! Hopefully you can redeem in the future! We are going to continue to evolve Beauty Insider over time, and we'll make sure your feedback is heard. Thank you for being a loyal Sephora client. 

Best,
Rebecca 

[Mackenzie61]

I certainly hope so, but I’ve been a Rouge client nearly the last 3 years and I must say that I haven’t yet seen any positive change. At all.

But thanks for acknowledging my frustration Rebecca. Crossing my fingers!

Regards,

Mackenzie Marceau

Quebec City, Canada.

[RebeccaBT]

@Mackenzie61 You are welcome! We do appreciate the feedback. We use our clients feedback to make improvements and give you more of what you want. Continue to stay tuned to see these improvements! 

Best,
Rebecca 

[Anonymous]

Yet, here we are and still the same rewards scam going on. I firmly believe this needs to be investigated by the Fraud department of the FBI. Possibly a class action suit needs to be filed. The complaints against Sephora have grown too numerous to continue to ignore. Anyone who feels they have been misled or ripped off by Sephora, and has gotten no viable help needs to ask to speak to their Fraud Department immediately.

[faeriegirl]

I seriously cannot comprehend how you think Sephora is scamming you or committing any kind of fraud @Anonymous. 

[Anonymous]

Taking money with the promise of rewards that are not actually available is pretty fraudulent in my opinion. 

[faeriegirl]

The terms and conditions clearly state in section 3 that rewards are limited. If you are a beauty insider you accepted the terms and conditions.

[cianni]

@Anonymous thinking that there should be a class action lawsuit against Sephora for not having as many rewards bazaar redemptions available is a little extreme, no? I’m not exactly sure where the “fraud” is. When you get the email previews it says how many will be available... and while I agree maybe there aren’t enough of the larger ones, I feel a lot of the bigger ones come from brands, who only send a finite amount of product. And if you try to get one that is out of stock later, the points are refunded, so I’m not sure exactly where the scam is? The terms and conditions are laid out pretty explicitly.

[Mackenzie61]

Will do.

Mackenzie.

[osexyone339]

Yeah, that happens to me twice a week.  Out of two years i think i was able to catch a 2,000 pt reward once.  If I had of bought my makeup through Ulta, they would have rewarded me with a 250.00 shopping spree.  They are constantly adding new high end products like Nars and MAC.  Sephora better get it together.

[StarrBerri]

Killed myself to get the Kat Von D Trunk that’s 12,500 points When I received it in the mail opened the box I was Shocked to see 3 items everything else was missing bottom of truck only had empty wrappers Called customer service right away but since it’s sold out nothing they can do but refund the points. It’s unbelievable that a company like Sephora SUCKS this bad

[fieldsofclover]

@StarrBerri What is the return address on the shipping label? I think Sephora has a problem in one of their warehouses because other KVD rewards have been tampered with before.

[Tarabotti]

If KVD rewards are so 'popular' they should be shipped from one warehouse and under the control of a single packer. It would make it harder for items to be 'liberated' from the box.

I don't want to accuse anyone but either a packer at the warehouse or a post office employee is stealing the items. The post office person couldn't know when a KVD award is shipped so the only other option is a packer.........

[StarrBerri]

Did a video of the box when I received it wouldn’t let me post it on this feed so I took some screenshots

[StarrBerri]

[StarrBerri]

Sephora USA Inc Customer Service 531 Chelsea Rd MD Aberdeen 21001

[Tigirl1307]

omg that sucks 😭😭😭😭

[KNC24]

@StarrBerri that’s horrible

[Breezylabradood]

totally agree, I have 3700 points and I just want those GODDAMN SUNGLASSES. like wut the frick I just think the whole rewards bazaar is a total joke, and needs to be fixed. I think there should be some sort of petition made to change the bazaar and how it works (ie like you can only but like less than 3 rewards at a time) because right now the system that they're using for it doesn't work like at all, especially for the people that aren't in the PST timezone.