No order confirmation; order not showing up

[Valentinaaaaaaa]

I placed an order Sunday night it is now Tuesday and I still haven’t received a confirmation email nor does it let me check for my order under my recent orders. Could someone please help me ? 

[DaneeBT]

Hi @Valentinaaaaaaa,

Sorry for the confusion! I see that your order has shipped. I'll send you a PM with more information.

Always,

Danee

[Anonymous]

by the way my order is cash on delivery 

[TrysBeautyItems]

@Anonymous Sephora US/Canada does not have cash on delivery. You need to contact Sephora through your country's website.

[Anonymous]

pls help me i encounter the same problem I did not receive any order confirmation on mu email address I dont know what to do because its my first time thank you

[Kim888]

@Valentinaaaaaaa I suggest calling customer service or posting in the customer support group. 1-877-SEPHORA (1-877-737-4672)

[Anonymous]

I'm from Philippines 

[StephanieSBT]

Hi @Anonymous,

Please contact Sephora PH regarding your order.  You can find their contact information here >https://www.sephora.ph/contact-us.

We hope this helps!

Best,

Steph 

[Anonymous]

Spoiler

Thank you so much!