Extraordinary Rewards Experience

[BeautyInsiderBT]

Hi Everyone,

We wanted to take a moment to let you know that we are hearing your feedback regarding today’s Extraordinary Rewards experience. If we haven’t been able to respond to you personally yet, please know that we have read your feedback and definitely understand your frustration. The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels. We’re sorry if you missed out on these exciting rewards. The response has been overwhelming and we are happy to announce that there will be more extraordinary rewards coming this year.

If you have specific questions or need assistance, please PM a moderator for help. We appreciate your understanding and value the helpful feedback you’ve provided here on BeautyTalk.

[anaa]

It doesn't make sense that they didn't mail the missing items to you, but I they don't seem to know how to correct errors other than giving points out.  They could have very easily sent the mini.

[NarNarNars]

That was exactly what I was telling the fb team-- that they're taking the easy way out without correcting the problem. THEN I was told that they did absolutely everything they could do, then was literally asked what I wanted them to do for me. I was appalled and didn't even replied to that fb message. With this type of mentality, I wouldn't be shocked if the CS folks are laughing at those of us who raise voice of concern to them about all this.

[anaa]

Is the deluxe sample still available?  If it is, that's really wrong.

[NarNarNars]

 It (Burberry My Burberry deluxe mini) is. It was clearly available at the time of my original order, and it still is. 😞

[BrideSona]

Has there been any other "official" response, contact,  acknowledgement from Sephora yet? Was this response the only thing that we have receive?

[annec322]

Just this.

[Anonymous]

If there will be more extraordinary rewards coming this year, please do make sure that everyone get the information before it is too late...

[carrierose]

Even that won't matter if they don't have a sufficient amount of rewards. I honestly believe they only had like, 500 or fewer of each. (Eta: of the 1000 pt perks.) Yet they were SHOCKED that they sold out so quickly. When a perk sells out in minutes at 4 am, they definitely don't have many of them.

[annec322]

They had much fewer than 500!  Some they only had 1, some ten, some MAYBE 25 or something.  😕

[carrierose]

Yeah, I know for the big ones that's true, but I mean for the 1000 point perks. I think having 5000 of each wouldn't even be enough.i can't believe they acted like they were shocked that they were gone in a snap.

[annec322]

Yeah, I think they had more like 25 of the 1000 pt ones too.  I could be wrong though.  Does anyone have a confirmed larger number?

[carrierose]

Well, If that's the case I think my three year old could do a better job running a rewards program than whoever is in charge here. That's like having a piñata at a huge party and there's two pieces of candy in it. Then the mom can't believe the kids are all in tears,  "I didn't know it would go that FAST!"

[annec322]

Yes!  This is what we've all been saying! Lol

[4Ali4]

More like 10 or fewer of most of them. The whole thing was ridiculous.

[butterblume]

ok but this time only customers from Australia can check out for the first two hours, OK?

[annec322]

Sounds reasonable to me.

[chocopudding]

And the Canadians would get shafted again. LOL. Dang it, we're probably too polite to even complain properly.

[itscarin]

The rouge concierge I spoke with this morning said that the email went out to Canadians 2 hours before it was scheduled to go out to Americans, and by the time the Americans were supposed to get the emails everything had already sold out so they stopped those emails from going out.

[DrProducts]

This supposes, of course, that one actually is sent emails, especially after a few years of reporting no VIB emails, etc, etc, ad infinitum!

[Mochapj]

HA!

I got my email around 11:30AM EST, and by that time, 90% of the rewards (except the cookbook and I think Stella tank) were gone.

It's funny they would choose to send the emails to Canadians first, since they wouldn't even let us check out with any rewards for the first 2 hours they were up from 4-6AM. 

[to90]

That's not what they told me! They said the emails started going out at 1 am so everyone knew before they had a chance to tell Canadians or update the rewards to ship to Canada.