Extraordinary Rewards Experience

[BeautyInsiderBT]

Hi Everyone,

We wanted to take a moment to let you know that we are hearing your feedback regarding today’s Extraordinary Rewards experience. If we haven’t been able to respond to you personally yet, please know that we have read your feedback and definitely understand your frustration. The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels. We’re sorry if you missed out on these exciting rewards. The response has been overwhelming and we are happy to announce that there will be more extraordinary rewards coming this year.

If you have specific questions or need assistance, please PM a moderator for help. We appreciate your understanding and value the helpful feedback you’ve provided here on BeautyTalk.

[veronika23]

Yeah totally agree with you!!! Think about it... 100 points gets you a mini mascara that you could get free elsewhere... You spent 100$ for that?? So not worth it!

Simple: POINTS = "CASH"

I just think Sephora likes to complicate things...

[Anonymous]

The time that those rewards became available was NOT RIGHT!!!! 1 A.M. PST, when almost everybody were sleeping, and there was no email about the exact time of the event before that. I had less than 2000 points before you announced the event, then I bought something to make it 2000 points. I woke up this morning with only a cookbook left? 

[myaelle]

Same here--I was just shy of 2000 and made a purchase to bump up in preparation for the extraordinary rewards. The only email I've received is to promote the new 100 pt perks, which are nice but not what I was eagerly awaiting. 

[Moirame]

same here, will return the flowerbomb, is still unopened unused

[shirleylin88]

I have a feeling there will still be a limited amount due to the fact that there will definitely be a signed palette of some sort. However, I feel like they should definitely rectify the whole notification issue which would give people a chance to get the perk during a normal time of day. 

[nabila89]

Perhaps all the information should be ready and advertised and the notifications sent well before the rewards are released so that people do not feel disgruntled, upset or offended? Just a thought.

I, unlike many others who posted today did not even get an e-mail until after 11am EST, and according to many members, the rewards were released at 4am EST. By the time I checked online, there was nothing of interest, so I'm not as frustrated as others who woke up early to try to grab something they wanted.

Friendly advice: get the information out to the people who spend vast amounts of money in your stores (when they can go elsewhere) so they don't feel as angry as they currently do.

[michelle164]

Are there going to be a fair number of these? Maybe sets that aren't autographed since I don't think that's as important as having more to go around from each brand. Will we get emails this time regarding when to expect the rewards? Are they going to be limited so more people can get one reward instead of one person getting four ? I appreciate a mod commenting but having more detailed information that you are listening would be more helpful. I guess I will try to stay  on the positive side that the points continue to accumulate and maybe there will be even more choices. 

[heatherbee]

Why do companies always claim that they didn't anticipate items selling out quickly?  Lorac claimed this with the Mega pro, Urban Decay did this, and Sephora is doing this.  You guys hype up a product or reward, and then claim to be shocked that people want it.  How could all of Sephora's customers have possibly picked all 50 or 100 rewards to quickly?!  Same response, different company.  

Can you outline how the new mega rewards rollout will differ from the mess that happened last night?

[fatimamummy]

I think what we want along with rewards is a little equality among US & Canadian clients. We need assurance that rewards will go live at the given time and not at an extremely odd hour of night and Canadian site will not get a glitch till the time all desirable things go OOS and we have to redeem what is left not what we want.

[misscg]

......sigh. Guess I need to stop sleeping completely, quit my job, ignore my children and husband, and start stalking the rewards now, right? 

[shapeshifter]

In short, yes. Is that going to be a problem?

[jellybean917]

^^ Exactly. I showed up to work noticeably exhausted from staying up trying to get a perk. And I didn't even get one.

[chelssss]

" The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels." From different forms of outlets, I was told you were going to send an email first…am I right? It seems a little backwards. I appreciate the apology, but come the heck on…did you REALLY think they wouldn't sell out that quick??!

[melde]

*mixed emotions*

[sparklekai]

[Anonymous]

Wrong end of the bull for what I'm hearing.

[Anonymous]

That's rich because we know that the Summer Splurge event was ALREADY planned. I think it's very interesting how Sephora is using something that was pre-planned to help blow this over as opposed to ACTUALLY addressing their loyal customers' concerns. 

[Fernleaf]

Great find of that image, Keepra!!

[melde]

hahahahhahaha perfect image

[jellybean917]

Do you know how many people have at least 1k points? Or 2k? 5k? 10k? I think once you know these numbers, you may figure out that you need many more perks to satisfy your best customers.

[misscg]

If they don't know then they better know now. And if they do know, they need to fire the person who comes up with these brilliant ideas/ploys and figure out a better way to REWARD us.