2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[veronika23]

@ncp2000did you see my post above? Call to get your gc and pin #

[ncp2000]

Thanks so much Veronika! I called and was able to get my $20 off AND use a promo code 🙂

[veronika23]

You are welcome 🙂

[Seymore3]

I got mine and it isn't working.I am Canadian and rouge and have $50 in my cart.

 
Must be Rouge and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients.

Edit-Got it to work after adding another item to my cart,apparently it doesn't work if you are right at $50.I didn't bother calling since there aren't any promo codes I want to use right now anyway.
 

[veronika23]

@Seymore3  did you get a promo code or a gift card # and PIN.

[Seymore3]

I got a promo code.

[veronika23]

@Seymore3  oh ok cool. Just saw that you got it to work 🙂

[bonafide11]

Are you logged in? Maybe try logging out and back in? It could have timed out.

[lemonJJ]

I have not received the code. So sad... 

[AnneMCC]

Anyone still waiting for their code? Please tell me I'm not the only one...

[bonafide11]

They send out emails in batches since there are so many people. It'll probably take most of the today to get all e-mails out.

I've often received emails several hours after others have got theirs so give it a few hours. 

[Onceuponatime45]

I haven't got mine either!

[Josie1981]

I'm still waiting 😞 

[jesscheems]

So I just got mine. It's a promo code. There goes my plans of adding any promo to my order -sigh-

[m26430]

Is it really? Ruuuuuudeeeee. 😞

[RedScathach]

That's odd mine had a card number and a pin like a gift card, I was able to use a promo code with no issues.

[sabrinas]

Got mine! Annnnd now that it's here, I have no clue what I want to get with it, lol!

[Asche]

I feel the same way! I was going to be responsible and stock up on some hair care products...but now that I have the code I want to splurge on fun stuff. 😛

[JenniferOhJenny]

Me, too! I was going to buy Christmas gifts but I realized I already bought all of my makeup gifts. So now I definitely want to splurge instead of buying something responsible like facial cottons and sunscreen :).

[sabrinas]

@Asche Lol yah I actually do need a new foundation but for some reason I hate using promos/gift cards on stuff I NEED, since I'd get that stuff anyways... I might just be good though and get what I need, and maybe another Tom Ford lipstick hehe.

[Asche]

@sabrinas I ended up being pretty good, haha. Got the two hair care products that I needed, and a Bite Beauty matte lip crayon as a treat to myself. 😛 I don't feel too guilty since the lip crayons aren't that pricey to begin with.