2015 Holiday Reward Card - BI, VIB & Rouge

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2015 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2015 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2015.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[fatimamummy]

I totally understand Mocha! What I want to buy is not available on .ca .When I called the Rouge line first a Male Rep attended call. He kept insisting to place my order over the phone or give me a code. When I told him what I want to buy isn't available online so I need an email. He told me to hold and instead of coming back he connected me to the after call survey. Well his bad.... I called again and a girl attended call. I told her about my conversation with male rep and she also pressed me to place order on phone. Again I told her I want an email. She placed me on hold and came back pretty rude with the statement. "You will get your email when the emails will be sent out to rest of the Rouge customers. We don't have a time to give you. You need to wait" Huh really? like VIBs get emails earlier and Rouges will get when they get. I received the email that night though.  

[Mochapj]

Wow, the CS is so spotty this time of year.

even the responses people have been given about when to wait until is not consistent.

[vhilia]

I just hit rouge last month and I received a regular VIB code..

[myxducky]

 My husband still hasn't gotten his. He's taking it as a hint to go buy my Christmas gift somewhere else...

[Mochapj]

I just called the Rouge line to ask about mine and got the they are still being sent out line.

She would not give me a code to use, and just said I could call back after tomorrow to place an order if I still don't get one.

Hmm, geniuses, but what about if the thing I want is OOS online and only available in store?  What then???

Fark.

[myxducky]

wow.. i hadn't realized that they were actually still sending out these codes. 

I hope if you don't get the code overnight that tomorrow they just give you the code and whatever you want is still in stock!

[JJ20]

I called twice and emailed twice this week.  No help whatsoever. Mentioned that via Facebook message and received my (working) GC information within 24 hours.  Worth a shot! 

Although I do agree with others, the thing I wanted is out of stock too. 

I'm Rouge through next December.. so I likely won't be renewing beyond that. 

[heartsmyface]

I'm laughing cause what about our extra day to shop as Rouges?   Does getting our code late mean we have an extension on making up our minds? 

[heartsmyface]

I just called to see what they'd say.  They say if I get an order ready I can call back and they can process it for me with the $25 off with a generic code, but she can't give me my own code cause I wasn't assigned one.  

[Mochapj]

Jebus.

I don't understand how one company can be so grossly mismanaged. :S

[lysbainch]

This! Was some head honcho for promotions fired or someone quit? It is just a comedy of errors this year for pretty much everything which is unacceptable for the #1 beauty retailer.

[heartsmyface]

I think Nordstrom just became number one for me.  Save for Mufe which I can get while travelling, Sephora lost its allure this year, three, no four times.  I'm not even going to bother redeeming my 'gift card'.   It's not a gift if you have to call and ask for it.  The whole process of calling and asking for a gift is degrading.  

Edit- I just deleted my credit card information since I will no longer be shopping there,    I feel liberated.  

[myxducky]

I wish Nordstrom was on option for me, but unfortunately, the closest Nordstrom to me is 3 hours away and their online shopping isn't much of an option either even though it exists because for some reason all the prices for Canadians are higher than they would be if you were to visit a store. So for now Holt Renfrew is my top choice in terms of customer service. But slowly other retailers in Canada are expanding brand offerings, so Sephora needs to step it up and get with the program otherwise a good portion of their revenues are going to move to other retailers.

[Mochapj]

myxducky, I don't have a Nordies locally (yet) but there is an amazing SA I deal with from the Vancouver store who ships me whatever my heart desires.

2016 Toronto cannot come soon enough, though.

[lysbainch]

Sadly Nordstrom is on the no buy list since they sent me a used handbag and did not care and acted like I should expect that since it was on sale. I will be buying from direct sites and Ulta with the occasional Sephora order.

[jsmile]

I love shopping at Nordstrom but my experience was from driving down to Bellevue. I wish the online store did free shipping and CDN prices that match in store prices. No exchange rate.

I don't work DT and it is such a pain with parking and traffic in DT van 

[heartsmyface]

I'm not DT either.  I'm in Port Moody but our new skytrain station is opening soon so it'll be a lot easier to get down there.  

[jsmile]

Not a fan of sky train either 😉  How are you going to carry your 10+ Nordstrom bags home every time? LOL

[heartsmyface]

I can usually use my womanly wiles and get my sweet hubs to come get me (cause I'm tired from shopping;))

[lachaton]

+1 for Troy and Abed.

The gift about sums up how I feel 😕

[sfm1328]

Gr, I wish my norstrom was closer/better.  Its a mess and the SAs are not great.